AI Incident Assistant (IA)

Biggy supports teams throughout the incident lifecycle from investigation to collaboration and remediation.

Biggy combines observability data, service history, and institutional knowledge to provide a clear picture of what’s happening during an incident. 

With Biggy, teams can:

You can engage with Biggy to ask questions about the incident at hand and help prevent future or recurring issues. Biggy has access to your normalized, enriched BigPanda incidents, so it can answer questions about issues at any stage of an incident: from event data, to closure, to infrastructure hardening.

Investigate incidents by asking plain language questions that surface insights from siloed systems, hidden data, and historical activity patterns. Gain immediate situational awareness without switching tools or repeating manual investigative steps.

When a critical outage occurs, teams must quickly coordinate responders, communicate updates, and drive the incident toward resolution. Biggy supports Major Incident Management (MIM) by helping teams organize response efforts and keep everyone aligned during high-severity events.

During major incidents, the assistant can help teams:

By centralizing investigation insights and coordinating communication across teams, Biggy helps organizations respond to major incidents more efficiently and reduce time-to-resolution. 

Streamline operations with AI-powered workflows. The intuitive, no-code workflow builder enables the creation of scheduled or real-time automations for repetitive tasks using natural language and a drag-and-drop interface.

Workflows can trigger automated actions that gather information, generate summaries, or run investigation steps, helping teams reduce manual work and respond more efficiently during incidents. Workflows can invoke action plans, which are purpose-built AI workflows designed to automate or augment operational tasks. When Biggy receives a request or a workflow trigger, it can automatically execute the appropriate action plan to complete the task.

Workflows can be triggered in several ways to support different operational processes. For example, Channel Hawks allow Biggy to monitor collaboration channels for specific keywords or messages. When a matching message appears, the assistant can automatically launch a workflow to perform actions such as gathering incident context, running an investigation, or generating summaries for responders.

Workflows can also be scheduled to run automatically at predefined intervals, enabling teams to automate recurring operational tasks. For example, schedule workflows to generate reports, summarize activity in collaboration channels, or run routine analysis across operational data.

Through the dashboards interface, teams can view automated incident post-mortems, review AI-generated reports, manage transcripts, and dig into investigation artifacts produced during incidents. Use these insights to capture institutional knowledge, learn 

from past incidents, and continuously improve operational processes.

AI Incident Assistant includes dashboards that provide visibility into incident investigations, reports, and operational insights generated by the platform. These dashboards allow teams to review AI-generated outputs, explore investigation results, and analyze operational data collected during incidents.

The following features are available as part of AI Incident Assistant:

Get to know the Biggy Web App. Use the Biggy Web App Chat

Learn to Manage Incidents with Biggy. 

Learn more about AI Incident Assistant in the BigPanda University learning path.