BigPanda Platform
BigPanda keeps the digital world running by transforming reactive, manual IT processes into proactive, intelligent automation. The agentic IT operations platform uses AI to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability. Re-imagining AIOps platforms for the future of ITOps.
BigPanda's products are designed to work together, each product building on the context, normalization, and automation of the others.
Each product solves for different use-cases. Investigate the different products to find the combination that works best for you.
How BigPanda Helps
Detect incidents and respond faster - reduce response times and avoid expensive escalations.
Automate incident management with agentic AI - improve incident response effectiveness and service reliability.
Prevent incidents - use AI-powered change and problem management to improve reliability and reduce SLA risk.
Unify data and activate knowledge - drive smarter insights, actions, and automation
AI Detection and Response
BigPanda AI Detection and Response (ADR) catches incidents early and resolves them faster. ADR brings together Event Intelligence and AI Triage in a single platform, analyzing real-time signals from your monitoring tools, service desk, and external dependencies to detect issues before they affect your business.
AI Detection and Response helps reduce noise and empower L1 operations with:
Proactive incident detection through event correlation that filters noise and surfaces early signals.
Faster triage by gathering and summarizing relevant context from multiple sources.
AI-guided response with suggested remediation steps based on historical incidents, linking to runbooks and knowledge base content.
L1 Agent
Automate L1 operations and prevent incidents from escalating. Use real-time signals and intelligent automation to minimize downtime, eliminate noise, and resolve incidents efficiently with AI that adapts to your environment.
The L1 Agent helps automate L1 operations and empower L2 activities with:
Route, prioritize, suppress, escalate, and resolve routine incidents without human intervention.
For complex incidents, deliver structured escalation packages with summaries, root cause hints, and recommended next steps.
Push AI-enriched summaries, assignments, and escalation packages directly into ServiceNow and Jira.
AI Incident Assistant
Give incident escalation teams an always-on AI partner to improve collaboration, accelerate investigation, and automate resolution.
AI Incident Assistant helps experts investigate and coordinate with:
Natural-language investigation to uncover what’s happening and why, without jumping across tools.
Automated incident collaboration with managed incident channels and real-time summaries.
A no-code workflow builder to create AI-powered agentic automations.
AI Incident Prevention
Automated change analysis enables proactive and scalable change governance, preventing future incidents and improving service reliability.
AI Incident Prevention helps you proactively prevent incidents with:
Change risk management that ingests change requests and impacted configuration items to assess downstream impact and reduce production incidents.
Problem management with AI-powered root cause and trend analysis, plus recommended actions to remediate recurring issues.
Guided, step-by-step mitigation and remediation recommendations.
Unified Platform
The BigPanda platform is built on a unified foundation that connects operational data, insights, and user access across the entire product. This shared platform enables teams to analyze signals, collaborate across tools, and power AI-driven automation.
The Unified Platform ensures that all BigPanda products provide insight and ease of access to fit your needs:
Connect operational data across your IT ecosystem
Integrate directly with your existing tool suite
Identify recurring issues and improvement opportunities
Combined with cutting edge AI development, the unified platform provides enterprise insight and control no matter which combination of products being leveraged.
Get Started
If you’re ready to start improving your incident management with BigPanda Agentic IT Operations:
Schedule a Demo today!
See our Get Started and Get Help pages for more resources.