Release Notes
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Recent Releases
New features released since last announcement: OIM AI Configuration Generation
OIM AI Config Generation
You can now automatically generate a starting configuration from a sample payload using AI.
AI OIM Configuration Generation
After pasting a manual payload into the Test Payload widget, click Generate to auto-populate configuration fields using AI. To add additional context before generation, click Provide more information, then enter instructions for the AI. BigPanda AI leverages a deep understanding of configuration best practices and tool normalization to populate configuration options that fit the exact payload uploaded.
March 2026
New features released in March 2026: ServiceNow 3.0 Store App, Incident Correlation, Service Desk Observability, BigPanda University Improvements, and more!
BigPanda - ServiceNow store app
The BigPanda ServiceNow integration v3.0 is now available on the ServiceNow Store. This is a complete rebuild of the integration, certified by ServiceNow, that brings significant performance, security, and functionality improvements to your incident management workflows.
Key features
Faster incident creation - Alert processing is 94% faster, reducing the alert to ServiceNow ticket time from minutes to seconds. For high-volume environments, this means your team sees incidents sooner and can respond faster.
Lower impact on your ServiceNow instance - Intelligent caching and batch database operations reduce load on your ServiceNow instance by 90%, freeing up resources for other business-critical applications.
Stronger security posture - The v3 app meets ServiceNow Store certification standards, including encrypted credential storage, role-based access control, and full audit logging. All API credentials are stored using Password2 encryption.
Multi-organization support - Connect multiple BigPanda organizations to a single ServiceNow instance. This is ideal for enterprises managing separate business units, regional teams, or staging and production environments from one ServiceNow deployment.
Configuration with confidence - A new configuration interface provides version history, change comparison, and one-click rollback. You can review exactly what changed between versions and revert instantly if needed.
Assistance required
The BigPanda - ServiceNow v3 integration includes major architectural changes, including new security roles, and deprecated API patterns. The upgrade process must be planned and coordinated with your BigPanda account team.
Contact your BigPanda account team to discuss next steps to upgrade to a 3.x integration version.
Read more about available features in the ServiceNow v3 integration documentation.
Incident Correlation
Use BigPanda to automatically cluster related incidents based on shared attributes, infrastructure dependencies, and behaviors. You can run cluster analysis for specific time periods or view live correlation analysis for active incidents. This accelerates root cause identification and provides a clearer look at what’s happening in your environments.
This feature leverages the IT Knowledge Graph and AI to detect patterns across high-volume alert streams—identifying when multiple seemingly separate alerts are actually part of the same larger incident.
Key features
AI-powered analysis: BigPanda uses generative AI to analyze data from multiple data sources and infrastructure points to provide you with a comprehensive look at your incident history.
Accelerated root cause identification: Incident clusters make it easier to identify root cause and recurring issues.
Visualize downstream effects: Get a clearer picture of incident impact using interactive topology maps.
Read more about how to leverage incident clusters in Incident Correlation.
Service Desk Observability
Many real issues are first reported through the Service Desk, but don’t immediately trigger investigation as the service desk and incident management processes are siloed. BigPanda Service desk incident correlation detects problems reported by end users via a service desk tool, and correlates those with monitoring data to accelerate the triage and resolution of user-reported outages.
Service desk detection brings the next level of AI enrichment and awareness right into your existing ITOps workflows. Leveraging the tool-agnostic incident engine and IT knowledge graph, service desk detection brings world-class visibility and context right to your operations teams.
Service Desk Tickets
Start correlating service desk tickets to incidents with Service Desk Incident Correlation.
BigPanda University Improvements
We have recently introduced several updates to BigPanda University to support continued learning across key platform capabilities:
Normalization: New course content focused on how BigPanda standardizes and enriches incoming data for more effective event correlation.
Topology: Updated learning on service relationships and dependency mapping to help users better understand impact and context.
Change Integrations:New training covering how change data can be incorporated into workflows to support faster, more informed incident triage.
We encourage learners to enroll in the AI Incident Assistant Certification to earn their Credly credential and continue building their AIOps expertise.
Lastly, you may notice that BigPanda University has received visual UI updates for a more streamlined and intuitive learning experience. As always, your learning history is safe and secure.
AI Incident Assistant Releases March 2026
The following AI Incident Assistant features were released in March 2026:
Web App Single Sign-On
Single Sign-On (SSO) can now be configured for web app login. As part of this update, an SSO login option now appears on the web app screen.
To enable SSO for the web app, your organization must already have SSO set up for AI Detection and Response.
If your organization is interested in enabling SSO, contact your BigPanda account team.
Document Upload Improvements
The Upload Documents page has been redesigned to make it easier and faster to manage and add files to AI Incident Assistant’s knowledge. Files uploaded are now automatically indexed, speeding up the time it takes for the AI Incident Assistant to gain context. As part of this update, you can now also delete files from the stored knowledge.
See the Upload Documents documentation for more information.
Data Counts Update
Data Counts visualization now includes a Graph DB Counts section, allowing you to see your current graph coverage for ITSM, CMDB, and Tacit Knowledge.
See the Manage Data documentation for more information.
Major Incident Management (MIM) Improvements
Several key improvements have been made to MIM:
You can set incident priority in the MIM template.
A default MIM template can be selected, which will always appear as the first option during template selection.
The Alpha Agent is available for MIM template actions.
You can choose to skip an action if no meaningful updates occurred.
On-call paging was added as a communication entity option.
See the MIM Templates documentation for more information.
Users and Roles APIs
The Users and Roles APIs are now available. Use these endpoints to retrieve users and roles, and update roles.
See the API Documentation for more information.
New Observability Integrations
The following new observability integrations are now available in beta release status:
LogicMonitor
SolarWinds
Thousand Eyes
See the Observability Integrations documentation for more information.
Roles and Users Pages Updates
The Roles and Users pages have been updated with a new look and feel. As part of this upgrade, you can now search for specific roles or users, and copy roles.
The Roles creation screen has also been updated to support granular access control for ServiceNow tables.
See the Manage AI Incident Assistant Access documentation for more information.
AI Incident Assistant System Improvements
Feedback sentiment now appears in the AI Learning page.
Multiple ITSM tools can now be selected in action plans that reference ITSM integrations.
API key authentication was added to the MIR3 integration.
Login Methods was added to the General Settings page, allowing you to hide specific login methods.
The Monthly Active Users widget in the Usage Metrics dashboard now displays current month usage.
Indexing Settings now includes the option to index major incidents.
Dynatrace was added as an External Observability Source.
You can now assign a name to Transcripts in the web app.
Increased channel summary and transcripts goal preset character limit to 10,000 characters.
AI Incident Prevention Releases March 2026
The following AI Incident Prevention features were released in March 2026:
Change Risk Prediction Tuning
Analyze historical change outcomes to find a weight distribution that better identifies incident-causing changes.
See the Change Risk Analytics documentation for more information.
AI Incident Prevention System Improvements
You can now select a time zone in Change Risk Analytics.
Added time range and change profile filters to Real Time Deconfliction.
February 2026
New features released in February 2026: AI Triage, Chat Platform Update, Major Incident Management (MIM), and more!
AI Triage
AI Triage orchestrates agents to instantly gather and analyze relevant data from various sources and streamline the manual validation and triage tasks that would otherwise bog down the incident response process for L1 teams.
AI Triage context and suggestions
Accelerate incident detection and response with the cross-contextual knowledge coordination of AI to give frontline teams the data they need to act fast — reducing escalations, speeding up triage, and powering rapid resolution.
Learn more about how the full-context suite of AI Detection and Response makes rapid triage happen -- no experts required.
Chat Platform Update
On March 2, 2026, BigPanda completed an upgrade to our chat platform. This upgrade is part of our continued efforts to improve our internal processes and serve you more efficiently. There is no change to your overall experience — you’ll continue to contact us the same way and receive the same level of service you expect.
AI Incident Assistant Releases February 2026
The following AI Incident Assistant features were released in February 2026:
Major Incident Management (MIM)
AI Incident Assistant helps speed up the major incident management (MIM) process with automated workflows that keep your entire team up to speed.
Use customized templates for specific scenarios or services such as health checks, escalations, and updates. Orchestrate incident SMEs, and seamlessly sync updates across channels in both triggered and scheduled workflows.
See the Major Incident Management documentation for more information.
Relay Client
Deploy a relay client in your private network to establish a secure outbound tunnel to AI Incident Assistant. Access private observability tools, databases, and internal APIs without exposing inbound ports.
See the Remote Connections documentation for more information.
New AI Incident Assistant API Endpoints
Several new AI Incident Assistant API endpoints are now available:
Multi-Context Generation - Combine meeting transcripts and ServiceNow records to create a single report.
Transcripts - Retrieve available meetings or calls that AI Incident Assistant has transcribed for your organization or request a transcript summary.
Action Plans - Execute an action plan, or retrieve action plan details or responses.
Model Context Protocol (MCP) - Use AI Incident Assistant's action plans as remote MCP tools so your own AI agents can discover and call them via the standard Model Context Protocol.
Agent to Agent (A2A) - Use AI Incident Assistant's Alpha agent via the A2A protocol so your own AI agents can send messages, stream responses, and poll task status using a standard JSON-RPC 2.0 interface.
See the AI Incident Assistant API documentation for more information.
New External Observability Sources
The following SaaS products were added as external observability sources:
1Password
Aircall
Aqua Security
Confluent
Delinea
Dialpad
Discord
DocuSign
Docker
Dropbox
Epic Games
Fastly
GitGuardian
Harness
Incident.io
JFrog
Kaltura (US, EU, Australia, Asia Regions)
LaunchDarkly
Notion AI
PayPal
PlayFab
Pulumi
SendGrid
Snyk
Sonatype
Twitch
Unity
Veracode
Wiz
Xyleme (Mad Cap)
Zendesk
See the External Observability Sources documentation for more information.
New On-Call Integrations
The following new on-call integrations are now available in beta release status:
Use these integrations to enable paging and on-call schedule retrieval.
OpsRamp Integration
The OpsRamp observability integration is now available in beta release status. Integrate with OpsRamp to enable hybrid IT infrastructure monitoring, alerting, and resource management.
See the OpsRamp Integration documentation for more information.
System Improvements
Updated the Sensing and Knowledge page with an improved infographic.
Transcripts can now be deleted from the Transcripts dashboard.
You can now select whether an integration is Cloud or On-Prem. On-Prem integrations can connect via the Relay Client.
AI Incident Prevention Releases February 2026
The following AI Incident Prevention features were released in Feburary 2026:
Improved Change Risk Analytics
The Change Risk Analytics page has been updated with improved organization and visualizations. The page is now divided into three tabs, allowing you to easily navigate to the exact metrics that you need.
The new Flow Analysis visualization provides an interactive view of your change flow, helping you understand and improve your internal workflows.
See the Change Risk Analytics documentation for more information.
Change Risk Configuration Improvements
The following improvements have been made to change risk configuration:
Field Visibility Settings - determine which fields appear by default in the Change Risk Dashboard Change Details tab.
Category Score Notification Thresholds - send a notification to stakeholders when a specific change risk category exceeds a defined threshold.
See the Change Risk Configuration documentation for more information.
System Improvements
Change risk scores are now posted to the change record in ServiceNow, allowing you to create automations based on risk level.
Deprecating Functionality
Problem Identification Dashboard Deprecation
To deliver a more streamlined and scalable analytics experience, BigPanda will retire the Unified Analytics Problem Identification dashboard on April 30, 2026. After this date, the dashboard will no longer be available. No other Unified Analytics capabilities are affected.
Going forward, we recommend using the Problem Management feature in AI Incident Prevention, which enables IT problem managers to analyze historical root cause, identify systemic issues, and resolve problems at scale to improve service reliability.
Customers do not need to take immediate action. Your BigPanda account team will help you understand how this change affects your environment and support a transition, if applicable.
To learn more about AI Incident Prevention or discuss next steps, please contact your BigPanda account team.
January 2026
New features released in January 2026: Jira Service Management Integration, AI Incident Assistant analytics and multi-context generation, Change risk rating updates
Jira Service Management Integration
Create alerts and trigger notifications in Jira Service Management with our new integration. Leverage the rich context of BigPanda with detailed natural-language AI analysis of an incident and its correlated alerts, including suspected root cause, similar incidents, and related changes.
See our Jira Service Management documentation for details on how to get started.
AI Incident Assistant Releases January 2026
The following AI Incident Assistant features were released in January 2026:
Multi-Context Generation
Use the Multi-Context Generation dashboard to combine call transcripts, ITSM records, and chat messages into a single, high-quality artifact. Create dynamic, customized reports that reference multiple source types.
See the Multi-Context Generation documentation for more information.
Team Analytics
AI Incident Assistant Teams let you track how specific users in your organization use AI Incident Assistant. Use the Team Analytics page to view usage and feedback metrics to track your AI Incident Assistant teams’ engagement.
See the Team Analytics documentation for more information.
Prompt Generation Improvement
Creating prompt addendums and templates is even easier with the improved Generate with AI option.
Click Generate with AI to open the AI Prompt Helper, which allows you to create new prompts and refine existing ones with AI Incident Assistant’s help.
See the Generate with AI documentation for more information.
Web Chat Improvements
The AI Incident Assistant web chat has had several key improvements, including:
Speech-to-text functionality
Image analysis
Reasoning levels for Biggy Agent chat
Improved UI
See the AI Incident Assistant Web Chat documentation for more information.
Model Context Protocol (MCP) Integration
Connect your MCP server to AI Incident Assistant to create custom observability or ITSM integrations.
See the MCP Integration documentation for more information.
Source Control Agent
The Source Control Agent action plan is an agent specialized in identifying code that caused an issue. This agent can access source control APIs to browse repositories, pull requests, commits, diffs, and file contents, helping identify whether recent code changes caused an issue.
See the Source Control Agent documentation for more information.
GitHub Integration
Use the AI Incident Assistant GitHub integration to add code context or investigate recent code changes, pull requests, commits, and diffs.
See the GitHub Integration documentation for more information.
Join a Meeting API Endpoint
Invite AI Incident Assistant to join a meeting via the API for transcription and summary purposes.
See the Join a Meeting documentation for more information.
AI Incident Assistant System Improvements
Search and filtering capabilities were added to the Integrations page.
OAuth 2.0 authentication option was added to the ServiceNow integration.
You can now generate a Scheduled Workflow.
AI Incident Prevention Releases January 2026
The following AI Incident Prevention features were released in January 2026:
Change Risk Rating Updates
The criteria for updating change risk ratings have improved. Change risk ratings are now recalculated only when a significant update is made to the change.
You can also now manually update the rating using the Force Re-Rate option.
See the Change Risk documentation for more information.
System Improvements
Recent ServiceNow queries are now saved in Large Context Analysis.
Deprecating Functionality
Problem Identification Dashboard Deprecation
To deliver a more streamlined and scalable analytics experience, BigPanda will retire the Unified Analytics Problem Identification dashboard on April 30, 2026. After this date, the dashboard will no longer be available. No other Unified Analytics capabilities are affected.
Going forward, we recommend using the Problem Management feature in AI Incident Prevention, which enables IT problem managers to analyze historical root cause, identify systemic issues, and resolve problems at scale to improve service reliability.
Customers do not need to take immediate action. Your BigPanda account team will help you understand how this change affects your environment and support a transition, if applicable.
To learn more about AI Incident Prevention or discuss next steps, please contact your BigPanda account team.
Feature Deprecations
As part of BigPanda's continual improvement, some older features and versions will be deprecated.
Upcoming Deprecations
Upcoming end of life for older BigPanda ServiceNow app versions
To provide customers with the best experience possible in ServiceNow, we are retiring support for older versions of the ServiceNow integration. Follow the instructions in our Update the BigPanda ServiceNow App documentation to upgrade to the latest version.
Integration version | End of life |
|---|---|
<v2.6.1 | September 1st, 2025 |
v2.8.0 | December 1st, 2025 |
v2.9.0 | March 1st, 2026 |
If you have any questions or concerns, please reach out to your account team.
Deprecated Features
November 2025
API Keys 2.0 API Deprecation
The API Keys version 2.0 endpoint will be deprecated on November 5, 2025. All organizations using the 2.0 endpoint will need to migrate to 2.1 before the end-of-life date.
The new endpoint for this API is https://api.bigpanda.io/resources/v2.1/apikeys
See the API Keys documentation for more information.
September 2025
Legacy ETL Platform End-of-Life
As part of BigPanda's commitment to delivering modern, cost-effective, and scalable data solutions, the legacy ETL data platform backed by Redshift will be deprecated on September 10, 2025.
Prior to this date, all data pipelines and services will be transitioned to our modern data-lake platform for data curation, storage, and processing.
See the Open Analytics Hub documentation for more information about accessing your data. Contact your BigPanda account team if you have any questions.
January 2025
MS Teams Connectors
Office 365 connectors have been replaced with Automate Workflows. All previous MS Teams integrations must be migrated to the new workflow integration before January 31, 2025.
June 2024
Classic Incident Console Deprecation
The New Incident Console delivers an intuitive incident feed with improved usability and performance, allowing you to accelerate your incident management workflow. As of June 2024, the updated interface became the default.
The option to switch back to the classic console will no longer be available on January 31, 2025. We invite you to take advantage of the improved features of the new console. Please see the documentation for more information.