Navigate the AI Incident Assistant and AI Incident Prevention Web App
The Web App allows you to easily configure AI Incident Assistant and Prevention features and view deep reporting insights. Admins can use this page to customize workflows and find ways to improve existing configurations.
AI Incident Assistant, also known as Biggy, delivers AI-powered incident management by uncovering hidden data, transforming it into insights, and delivering them in natural language. Accelerate incident investigation as AI Incident Assistant combs through infrastructure data and knowledge to surface highly relevant insights that help the team collaborate, investigate incidents, and create post-incident analyses.
AI Incident Prevention helps you assess and analyze the risk associated with proposed changes in your IT environment. It calculates a risk score based on specific change fields and compares the current planned change details with data from your change integrations to identify potential risks.
Access the Web App
You can access the web app at https://app.biggy.io.
You'll be prompted to choose how to sign in.
Single sign-on (SSO)
If you'd like to enable SSO, contact BigPanda Support.
If your organization uses Slack without SSO, select Sign in with Slack.
If your organization uses MS Teams without SSO, select Sign in with Azure AD. Follow the instructions to sign in to your account.
If your organization uses single sign-on (SSO), select the Sign in with BigPanda SSO option.
Login methods
If your organization has disabled a login method, it will not appear on the screen. See the Login Methods documentation for more information.
Web App Home Page
After signing in to the web app, you are directed to the Home page.
On the Home page, view general information about AI Incident Assistant, the latest release notes, and the current AI Incident Assistant System Status.
You can always return to the Home page by clicking the AI Incident Assistant icon in the top left corner of the Web App screen.
Navigation
The web app is divided into modules. Available modules are listed on the left side of the screen.
Module access
The modules that appear may vary depending on your user role and the products your organization has purchased.
Click any module to view additional details, options, and subsections.
The following modules are available:
Chat
AI Incident Assistant only
The Chat module is only available to organizations using AI Incident Assistant.
The Chat module allows you to have a conversation with the AI Incident Assistant right within the web app.
Within the Chat page, you can ask AI Incident Assistant a question, ask it to generate a diagram, or upload images, CSVs, or Word documents for AI Incident Assistant to analyze in real time.
See the Web Chat documentation for more information.
Analytics
The Analytics module provides insights into how your organization interacts with AI Incident Assistant and Prevention.
Report | Description | Availability |
|---|---|---|
View detailed information on how often users interact with AI Incident Assistant, which users utilize AI Incident Assistant the most, and which action plans AI Incident Assistant uses to answer user queries. | AI Incident Assistant | |
Track how specific groups within your organization are using Biggy with Biggy Teams. | AI Incident Assistant | |
Find details about the feedback users provided on AI Incident Assistant's responses | AI Incident Assistant | |
View a high-level analysis of changes in your IT environment for a specific time period. | AI Incident Prevention | |
Track how your Workflows are performing. | AI Incident Assistant | |
Track your organization's usage of the Biggy API. | AI Incident Assistant | |
Monitor queries blocked by Guardrails and assess the effectiveness of the content filter. | AI Incident Assistant | |
Track major incident response performance and automation effectiveness. | AI Incident Assistant |
Dashboards
Use dashboards to improve workflows by generating reports and incident summaries as incidents occur. View and customize these reports within the Dashboards section.
Dashboard | Description | Availability |
|---|---|---|
View all incident reports that were generated by AI Incident Assistant using theGenerate Incident ReportorManaged Incident Channelaction plans. | AI Incident Assistant | |
Conduct comprehensive incident and data analysis, problem discovery, and trend identification with AI Incident Prevention's specialized deep research pipeline. | AI Incident Prevention | |
Combine call transcripts, ITSM records, and chat messages into a single, high-quality artifact. | AI Incident Assistant | |
View all change requests and their associated risk, predicted by AI Incident Prevention. | AI Incident Prevention | |
View and manage transcripts from calls that were recorded using AI Incident Assistant'sTranscribe a Callfeature. | AI Incident Assistant | |
Execute a new major incident, or view active and past major incident executions. | AI Incident Assistant |
Configuration
Customize AI Incident Assistant and Prevention for your organization's workflows in the Configuration module.
Documentation | Description | Availability |
|---|---|---|
Configure settings related to Usage, AI Incident Assistant Teams, Incident Priority Values, Login Methods, and the LLM. | AI Incident Assistant AI Incident Prevention | |
Action plans are purpose-built AI workflows that augment or automate specific operational tasks. Customize standard action plans or create custom ones on the Action Plans page. | AI Incident Assistant | |
Configure risk evaluation criteria for your organization, adjust the weightings of each risk category, configure the Change Risk Dashboard settings, and determine if risk assessments will be passed to your ITSM system. | AI Incident Prevention | |
Set up integrations so that AI Incident Assistant and Prevention can access information from your tools in real-time. Integrations enable you to retrieve on-call schedules, create Jira artifacts or Zoom rooms, and more. | AI Incident Assistant AI Incident Prevention | |
Establish a secure connection from your private network to BigPanda using a relay client. This allows AI agents to access private observability tools, databases, and internal APIs without exposing inbound ports. | AI Incident Assistant | |
Integrate AI Incident Assistant with the BigPanda platform, allowing you to access BigPanda data in real-time. This enables AI Incident Assistant to notify you when an incident occurs, helping to speed up incident management and resolution. | AI Incident Assistant | |
Create and manage API Keys and find information on using the Biggy API. | AI Incident Assistant AI Incident Prevention | |
Connect your organization's commonly used acronyms to their full name and definition. This gives AI Incident Assistant context and improves retrieval accuracy. | AI Incident Assistant | |
Track configuration changes across your organization. | AI Incident Assistant AI Incident Prevention | |
Configure filters and security protections that ensure only safe and appropriate queries are being sent to AI Incident Assistant. Guardrails block against queries containing content such as prompt injection, hacking attempts, credential exposure, offensive language, and other sensitive topics. | AI Incident Assistant | |
Use the Admin Actions page to configure a broadcast message to be sent to AI Incident Assistant users via a chat tool or email. | AI Incident Assistant |
Workflows
Use the Workflows section to set up major incident workflows and agentic processes that occur on schedule or when a specific word or phrase is detected.
AI Incident Assistant only
Workflows are only available to organizations using AI Incident Assistant.
Section | Description |
|---|---|
Channel hawks allow AI Incident Assistant to watch a channel for specific messages that trigger an agentic workflow. Workflows can invoke one or more Action Plans or follow specific prompts that you create. | |
Create multi-action agentic functions that automatically occur at specific times or intervals | |
Automate and accelerate major incident management with preset actions. |
AI Learning
AI Incident Assistant only
The AI Learning module is only available to organizations using AI Incident Assistant.
Manage the insights AI Incident Assistant learns from user feedback in the Learning module.
Use the Learned Knowledge page to review and correct AI Incident Assistant's knowledge and ensure that it has the right information and context.
See the AI Learning documentation for more information.
Context & Data
The Context and Data module allows you to manage indexing settings, data, and documents that can be leveraged by AI Incident Assistant or Prevention. Choose the AI Incident Assistant-generated content to automatically index, view your indexed data categories, and upload documents to provide additional context to the AI Incident Assistant.
Section | Description | Availability |
|---|---|---|
Control which content is automatically indexed and searchable by users. | AI Incident Assistant | |
View and explore your indexed and graph data. | AI Incident Assistant AI Incident Prevention | |
Give AI Incident Assistant additional information and context by uploading documents from ServiceNow or general file types such as runbooks, knowledge base articles, SOPs, Wikis, etc. | AI Incident Assistant |
Guides & Resources
The Guides and Resources module of the Web App provides helpful information and tips for using the AI Incident Assistant, details about your ingested data, and information about the latest updates to the app.
Section | Description | Availability |
|---|---|---|
View an introduction to AI Incident Assistant including best practices and example queries. | AI Incident Assistant AI Incident Prevention | |
Personalize your experience and view a guided introduction to how to use the app. | AI Incident Assistant AI Incident Prevention | |
View a diagram displaying the various information nodes that feed into AI Incident Assistant, and the number of documents your organization has indexed. | AI Incident Assistant AI Incident Prevention | |
View all of the most recent product releases. | AI Incident Assistant AI Incident Prevention |
Access Controls
The Access Controls module provides a single place for administrators to manage access to your organization's data. Create and manage users, control which tasks they can perform, and define which areas of the web app they have access to.
Section | Description | Availability |
|---|---|---|
Configure roles to control permissions for your organization. Roles allow you to restrict what source data users can access, which parts of the web app they can use, and what action plans they can execute. | AI Incident Assistant AI Incident Prevention | |
Manage the roles associated with users, and add new users to the system. | AI Incident Assistant AI Incident Prevention |
Personal Settings
Adjust your web app experience using the personal settings.
To access personal settings, navigate to the bottom right corner of the screen and click your name.
The following sections are available in the menu:
Section | Description | Availability |
|---|---|---|
Change the default theme of the web app to dark mode or light mode. | AI Incident Assistant AI Incident Prevention | |
Manage personal information, view your usage, and adjust your AI experience preferences. | AI Incident Assistant | |
Report Issue | Report an issue to BigPanda support. | AI Incident Assistant AI Incident Prevention |