Data and Indexing
The BigPanda IT Knowledge Graph allows AI agents and IT teams to confidently predict and prevent incidents, automate workflows, and maintain resilient operations. Connect machine data, including internal and external observability, CMDB, and changes, with enterprise knowledge and AI-powered sensing.
The following pages related to Data and Indexing configuration are available:
Export Data
Instructions for exporting data from some of the most widely used platforms are available in the links below:
ServiceNow Data Export
If you have ITIL or ITIL read_only access to your ServiceNow instance, use the URL below to export relevant ServiceNow tables with all records:
https://<instance>.service-now.com/<table>_list.do?CSV&sysparm_default_export_fields=all
Replace the fields in brackets with your instance name and the table you'd like to export.
You can export any default or custom table. The most commonly exported tables for Biggy are incident, problem, change_request, task, change_task, kb_knowledge, and cmdb_ci_appl.
If you'd like to limit the records included in the export, you can use an encoded query. Use the URL below to include an encoded query:
https://<instance>.service-now.com/<table>_list.do?CSV&sysparm_query=<encoded_query>&sysparm_default_export_fields=all
You can build the encoded query in the ServiceNow UI and then replace the <encoded_query> field in the URL.