BigPanda Biggy AI Release Notes
New features for Biggy AI:
April 9, 2025
Channel Hawks
You can now set up workflows within the Biggy AI web app using Channel Hawks.
Channel Hawks instruct Biggy AI to monitor specific channels for phrases that automatically trigger agentic workflows. Use this to set up workflows that invoke action plans or prompts based on specific scenarios that you configure.
See the Channel Hawks documentation for more information.
Change Risk Dashboard
The new Change Risk Dashboard gives you insights into the predicted risk associated with scheduled changes in your environments. You can use this dashboard to create a plan for changes and mitigate risk to prevent incidents.
See the Change Risk Dashboard documentation for more information.
Core BigPanda Updates
You can now configure nuances in your BigPanda schema, making it easy for Biggy AI to interact with your BigPanda instance.
In the web app, you can update these settings at Configuration > Core BigPanda > BigPanda Agent in the Schema Nuances box.
System Improvements
Channel summary response is now captured in the Usage Metrics All Usage widget. Note that this is not retroactive - channel summaries requested prior to this release will not appear.
Expanded ITSM retrieval to resolve related entities including tasks, affected CIs, and affected CIs of related tasks.
PagerDuty services that do not automatically include escalation policies are now programmatically excluded.
Reopened BigPanda incidents are now posted as a thread reply broadcasted to the channel.
Improved handling of extremely large channel summaries.
Added Sort and Filter options to the Feedback and Usage tables.
Advanced and Highly Capable AI model was added for generating channel summaries and transcripts.
March 5, 2025
Biggy AI Access Controls
The new Access Controls module within the web app allows you to configure and manage roles and users for your organization. This gives you control over what source data users can access and what action plans they can execute.
See the Biggy AI Access Controls documentation for more information.
Configuration Suggestions
Biggy AI can now suggest configuration changes based on user feedback. You can view these suggestions and generate new ones in the web app at Analytics > User Feedback > Configuration Suggestions.
See the Configuration Suggestions documentation for more information.
Action Plan Catalog
The new Action Plan Catalog allows you to see all of Biggy AI's capabilities. You can look for a specific action plan that you'd like to use or see all of the things that Biggy AI is configured to do.
See the Action Plan Catalog documentation for more information.
Web App Chat
You can now have a conversation with Biggy AI right within the web app. On the new Biggy Chat page, you can ask Biggy AI a question about data your organization has ingested, or upload documents for Biggy AI to analyze in real-time.
This feature is currently available for early access. If you’d like to be considered for early access, contact your BigPanda account team.
System Improvements
Bridge call transcription and ServiceNow ticket creation options were added for creating an incident channel in Slack.
Incident channels can now be created as private channels.
Biggy AI summaries can now be shared using the email share icon.
The Channel Summary and Call Transcription action plans now support LLM model selection.
ServiceNow integration users can now add system/schema nuances to their configuration such as special field mappings.
Custom action plans now use the ITSM retrieval agent framework.
February 5, 2025
Incident Reports
See detailed reporting with the new Reports module available within the Biggy AI Web App. The Incident Reports page allows you to view and modify all incident reports created using the Generate Incident Report or Managed Incident Channel action plans.
See the Manage Biggy AI Incident Reports documentation for more information.
Context & Data Module
The new Context & Data module was added to the Biggy AI web app, giving you greater control over your indexing settings, data, and documents.
Within this module, access the following pages:
Indexing Settings - Control which content is automatically indexed and searchable by your users.
Manage Data - See an overview of your indexed documents across different source categories.
Upload Documents - Upload your organization's documents to give Biggy AI additional information and context. (This page has moved from the Configuration section)
See the BigPanda Biggy AI Context and Data documentation for more information.
New User Feedback Analytics
Three new analytics reports were added to the User Feedback page within the Biggy AI Web App:
Positive Feedback Rate Over Time - View the percentage of positive feedback Biggy AI received by day, over time.
Top Feedback Users - See the top ten users who have provided feedback to Biggy AI, along with a breakdown of positive and negative ratings.
Feedback per Action Plan - View feedback given to Biggy AI broken down by action plan.
See the User Feedback documentation for more information.
Biggy Handbook Action Plan
The Biggy Handbook action plan is now available in production. This action plan is designed to address questions about Biggy AI, including its capabilities, how it operates, the systems it can access, the data it has indexed, and its current configuration.
See the Biggy Handbook documentation for more information.
System Improvements
You can now change the order in which goals appear within action plans.
Scribe and channel summary preset goals are now available in MS Teams.
Improved logic between call transcripts and chat for scribe functionality.
Summary in broadcast channels is now updated in real-time as incidents progress.
Biggy AI responses now show what action plan was used to generate the response.
January 8, 2025
New Capability: Image Analysis
New Capability: Upload files for ingestion via Web App
Incident Notifications
Configure per BigPanda Environment to Slack or MS Teams channel notifications
Control which actions users can take on notifications
MS Teams - Initiate call transcription for any call (Teams or Zoom )
Export user queries and feedback to CSV
Include Biggy response in user feedback table
Improvements to Web App Settings UX
Tooltip explanations on action plans, release status, and category
Removed current month from Monthly Active Users chart
November 8, 2024
Added new Dynatrace (observability agent) integration.
Knowledge Graph Datastores are now live.
Generate RCA action plan was added.
Made major improvements to the web app UX.
Enabled the Analytics section of the web app.
Added indexing support for non-standard tables in the ServiceNow context sync.
MS Teams:
Expanded available conversation context.
Improved adaptive card response layouts.
October 5, 2024
Made improvements to the MS Teams app UX.
Enhanced incident channel creation from Core BigPanda Notification messages.
Improved incident bridge AI transcription quality.
Added AI transcription for any call.
Updated the Action Item Management UX to a more seamless design.
September 16, 2024
Added support for Slack "Assistants" mode.
Improved the Managed Incident Channel synchronization.
Added On-call Engagement Predictions.
Added the ServiceNow Context Sync App.
Improved feedback collection.
August 29, 2024
Added the Confluence indexer.
Added performance improvements for query handling.
Improved request routing.
Added support for wider variety of querieITSM Real-time Retrieval queries.
Added the PagerDuty integration (On-call Retrieval).
Added Health Check Retrieval (Dynatrace Agent).