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BigPanda Biggy AI Release Notes

February 5, 2025

New features for Biggy AI:

Incident Reports

See detailed reporting with the new Reports module available within the Biggy AI Web App. The Incident Reports page allows you to view and modify all incident reports created using the Generate Incident Report or Managed Incident Channel action plans.

See the Manage Biggy AI Reports documentation for more information.

Context & Data Module

The new Context & Data module was added to the Biggy AI web app, giving you greater control over your indexing settings, data, and documents.

Within this module, access the following pages:

  • Indexing Settings - Control which content is automatically indexed and searchable by your users.

  • Manage Data - See an overview of your indexed documents across different source categories.

  • Upload Documents - Upload your organization's documents to give Biggy AI additional information and context. (This page has moved from the Configuration section)

See the BigPanda Biggy AI Context and Data documentation for more information.

New User Feedback Analytics

Three new analytics reports were added to the User Feedback page within the Biggy AI Web App:

  • Positive Feedback Rate Over Time - View the percentage of positive feedback Biggy AI received by day, over time.

  • Top Feedback Users - See the top ten users who have provided feedback to Biggy AI, along with a breakdown of positive and negative ratings.

  • Feedback per Action Plan - View feedback given to Biggy AI broken down by action plan.

See the User Feedback documentation for more information.

Biggy Handbook Action Plan

The Biggy Handbook action plan is now available in production. This action plan is designed to address questions about Biggy AI, including its capabilities, how it operates, the systems it can access, the data it has indexed, and its current configuration.

See the Biggy Handbook documentation for more information.

System Improvements

  • You can now change the order in which goals appear within action plans.

  • Scribe and channel summary preset goals are now available in MS Teams.

  • Improved logic between call transcripts and chat for scribe functionality.

  • Summary in broadcast channels is now updated in real-time as incidents progress.

  • Biggy AI responses now show what action plan was used to generate the response.

January 8, 2025

  • New Capability: Image Analysis

  • New Capability: Upload files for ingestion via Web App

  • Incident Notifications

    • Configure per BigPanda Environment to Slack or MS Teams channel notifications

    • Control which actions users can take on notifications

  • MS Teams - Initiate call transcription for any call (Teams or Zoom )

  • Export user queries and feedback to CSV

  • Include Biggy response in user feedback table

  • Improvements to Web App Settings UX

    • Tooltip explanations on action plans, release status, and category

  • Removed current month from Monthly Active Users chart

November 8, 2024

  • Added new Dynatrace (observability agent) integration.

  • Knowledge Graph Datastores are now live.

  • Generate RCA action plan was added.

  • Made major improvements to the web app UX.

  • Enabled the Analytics section of the web app.

  • Added indexing support for non-standard tables in the ServiceNow context sync.

  • MS Teams:

    • Expanded available conversation context.

    • Improved adaptive card response layouts.

October 5, 2024

  • Made improvements to the MS Teams app UX.

  • Enhanced incident channel creation from Core BigPanda Notification messages.

  • Improved incident bridge AI transcription quality.

  • Added AI transcription for any call.

  • Updated the Action Item Management UX to a more seamless design.

September 16, 2024

  • Added support for Slack "Assistants" mode.

  • Improved the Managed Incident Channel synchronization.

  • Added On-call Engagement Predictions.

  • Added the ServiceNow Context Sync App.

  • Improved feedback collection.

August 29, 2024

  • Added the Confluence indexer.

  • Added performance improvements for query handling.

  • Improved request routing.

  • Added support for wider variety of querieITSM Real-time Retrieval queries.

  • Added the PagerDuty integration (On-call Retrieval).

  • Added Health Check Retrieval (Dynatrace Agent).

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