BigPanda Biggy AI Context and Data
The Biggy AI Web App Context and Data module allows you to manage indexing settings, data, and documents. Choose the Biggy AI generated content to automatically index, view your indexed data categories, and upload documents to provide additional context to Biggy AI.
Key Features
Adjust indexing settings to control which Biggy AI generated artifacts can be searched by users.
View the number of documents and last indexed data for each indexed data category.
Upload documents to give Biggy AI additional context.
Indexing Settings
The Biggy AI Indexing Settings allows you to control which content is automatically indexed and searchable by your users.
The following settings are available:
Setting | Description |
|---|---|
Index Call Transcripts | Automatically index Biggy AI generated call transcripts upon call completion. |
Index Incident Channels | Automatically index Biggy AI managed incident channels upon incident resolution. |
Manage Data
On the Manage Data page, you can view and explore your indexed and graph data.
The page is separated into the following tabs:
Data Counts
GraphDB Explorer
VectorDB Explorer
Data Counts
In the Data Counts tab, you can see an overview of your indexed documents across different source categories. Biggy AI uses indexed document data to fulfill user requests.
In each data category, the following information is displayed:
Total number of documents
Last indexed date
Status (Retrieval enabled or disabled)
GraphDB Explorer
The GraphDB Explorer tab provides a searchable visualization of your data. Type a keyword into the search box to find a specific document or data point. You can see all data or services that is related to or has interacted with the piece of data.
For example, you can search for the name of a specific user to see all of the incidents they have worked on.
Properties related to your search result appear in the right details pane. The Relevance Score shows how closely the document matched the searched keyword.
VectorDB Explorer
Use the VectorDB Explorer tab to search for specific indexed documents. Type a keyword into the search box to view matching documents. You can use the Source dropdown menu to filter by one of your data sources.
The following information for each document appears in the list:
Field | Description |
|---|---|
Score | Score of how closely the document matches the searched keyword. |
Document ID | Unique ID of the document. |
Source Name | The name of the source the document was ingested from. |
Source Category | The data category that the source is part of. |
Last Indexed | The date and time when the document was last indexed. |
Click any document in the list to view additional details, including metadata and the full document content.
Upload Documents
To give Biggy AI additional information and context, you can upload documents from ServiceNow or general file types such as runbooks, knowledge base articles, SOPs, Wikis, etc.
See Export Data for instructions on exporting from some of the most common platforms.
To add documents, go to Configuration > Upload Documents.
On this screen, select either the ServiceNow or General tab, depending on the file type you'd like to upload.
Upload ServiceNow Documents
In the ServiceNow tab, you can upload and manage ServiceNow exports for your organization.
Supported format
Only CSV exports from ServiceNow are supported. The file format must match what is exported from ServiceNow.
Select Upload ServiceNow Files to add a new file. You can upload 5 files at a time, with a maximum size of 5G per file.
The following information about each uploaded file appears on the screen:
File name
Prefix
Type
Size
Uploaded by
Uploaded at
Status
To find a specific file, use the Search box.
If a file is no longer relevant, you can delete it by clicking the trash can icon. This will send a request to the BigPanda team to delete the item from Biggy AI's context.
Upload General Documents
You can upload documents such as runbooks, knowledge base articles, SOPs, Wikis, etc. to give Biggy AI additional information and context.
Common file types such as PDF, spreadsheets, docs, slides, images, code files, and compressed files are supported.
Click Upload File to add a new file. The size limit for a file is 5GB. You can upload up to 5 files at a time. Files larger than 500 MB should be uploaded one at a time.
The following information about each uploaded file appears on the screen:
File Name
Type
Size
Uploaded By
Uploaded At
To find a specific file, use the Search box.
If a file is no longer relevant, you can delete it by clicking the trash can icon. This will send a request to the BigPanda team to delete the item from Biggy AI's context.
Export Data
Instructions for exporting data from some of the most widely used platforms are available in the links below:
ServiceNow Data Export
If you have ITIL or ITIL read_only access to your ServiceNow instance, use the URL below to export relevant ServiceNow tables with all records:
https://<instance>.service-now.com/<table>_list.do?CSV&sysparm_default_export_fields=all
Replace the fields in brackets with your instance name and the table you'd like to export.
You can export any default or custom table. The most commonly exported tables for Biggy are incident, problem, change_request, task, change_task, kb_knowledge, and cmdb_ci_appl.
If you'd like to limit the records included in the export, you can use an encoded query. Use the URL below to include an encoded query:
https://<instance>.service-now.com/<table>_list.do?CSV&sysparm_query=<encoded_query>&sysparm_default_export_fields=all
You can build the encoded query in the ServiceNow UI and then replace the <encoded_query> field in the URL.
Next Steps
Get a high-level overview of how Biggy AI works in the BigPanda Biggy AI documentation.
Learn how operators can Manage Incidents with BigPanda Biggy AI.