The docs site API Reference Hub is updating to add functionality and make understanding BigPanda APIs simpler.

The BigPanda ServiceNow App now supports even more functionality to deepen and improve the management of ServiceNow incidents. This latest version includes new features for:

What's New: AppDynamics V2.0, Incident Tags Increased Data Retention, AutoShare on Environment Change

We are happy to announce the upcoming General Availability of Automatic Incident Triage (AIT). AIT simplifies and shortens triage by automatically adding actionable business context to incidents. You can define conditions to automatically calculate incident tag values, and trigger workflows both within BigPanda and external collaboration tools based on tag values to streamline the incident management lifecycle.

AutoShare enables you to configure rules to automatically share BigPanda incidents to your collaboration and ticketing tools. As incidents are assigned to an environment, AutoShare rules escalate the incident through email, SMS, Jira tickets, or more.

What's New: Incident Tags Retention

What's New: Improved AutoShare Editor, Environments Query Language Support, and New Environments API

What's New: Improved Correlation Patterns Editor

What's New: Assignee Filter, BigPanda Formula Language (BPFL)

What's New: Service Now Changes - maintenance module, Dynatrace integration update (tags support), New Relic integration update (fix support for Targets array).