Use the Biggy Web App

You can access the Biggy Web App at https://app.biggy.io.

You'll be prompted to choose how you'll sign in. 

If you use Slack, select Continue with Slack. If you use MS Teams, select Continue with Azure AD. Follow the instructions to sign in to your account.

After signing in to the web app, you are directed to the Home page.

On the Home page, you can view general information about Biggy, the latest release notes, and the current Biggy System Status.

You can always return to the Home page by clicking the Biggy icon in the top left corner of the Web App screen.

The Chat module allows you to have a conversation with Biggy right within the web app. Within the Biggy Chat page, you can ask Biggy a question, or upload .CSV or Word documents for Biggy to analyze in real time. 

The Chat module works well for searching and asking questions, as there are several advanced chat and response types to choose from.

Biggy Chat

There are two web chat types available. At the top right of the Chat screen, select one of the following chat types:

Response styles inform how Biggy answers your query. At the top left of the Chat screen, select one of the following response types from the drop-down menu:

You can copy or download any message as a Word document in the web chat conversation. Hover over a message and click the Copy icon or the Download icon.

Chat History

To view recent Biggy Agent web chat conversations, select Chat History. 

The All Chats tab automatically opens. Click any chat to open the full conversation. 

If there's a conversation you'd like to save for easy access, click the Star icon to add it to the Favorites tab. 

Biggy automatically generates a title for each conversation. To change the title, click the three dots icon and select Rename. Enter a new title and click the green check mark to save. 

To permanently delete a conversation, click the three dots icon and select Delete. 

The Analytics module of the Biggy Web App gives you insights into how your organization is interacting with Biggy.

The Analytics module contains two sections:

For more information, see the Manage Biggy Analytics documentation.

The Dashboards module allows you to view and customize incident reports that were generated by Biggy using the Generate Incident Report or Managed Incident Channel action plans.

See the Manage Biggy Dashboards documentation for more information.

The Configuration module allows you to customize Biggy to meet your organization's workflows.

In this module, you can view and customize configurations related to:

See the Manage Biggy Configuration and Action Plans documentation for more information.

The Biggy Workflows module within the web app allows you to create channel hawks and scheduled workflows. These allow you to set up agentic workflows that occur either when a specific word or phrase is detected, or on a specific schedule that you configure.

See the Manage Biggy Workflows documentation for more information.

The Learning module allows you to manage insights Biggy learns from user feedback. Use this module to review and correct Biggy's knowledge and ensure that it has the right information and context.

See the Manage Biggy Learning documentation for more information.

The Context and Data module allows you to manage indexing settings, data, and documents. Choose what data is indexed, view your indexed data categories, and upload documents to provide additional context to Biggy.

The following sections are available in the Context and Data module:

See the Biggy Context and Data documentation for more information.

The Guides and Resources module of the Web App provides helpful information and tips for using Biggy, details about your ingested data, and information about the latest updates to the app.

The following sections are available in the Guides and Resources module:

Quickstart

The Quickstart section of the Guides and Resources Module provides beginner information on how to use Biggy.

In this section, you can learn how to add Biggy to your chat tool, find best practices for interacting with Biggy, see examples of queries that work with the action plans your organization has enabled, and tips for providing feedback to Biggy.

Sensing and Knowledge

In the Sensing and Knowledge section, you can view a diagram displaying the various information nodes that feed into Biggy, and the number of documents your organization has indexed. This diagram can help you understand what data Biggy has access to.

The colored dot in the right corner of each node indicates the current status of that data source.

• Green - Active

• Yellow - Not Enabled

• Purple - Coming Soon

Release Notes

The Release Notes section displays all of the Biggy releases, with the most recent updates appearing at the top of the list.

The Access Controls module provides a single place for administrators to manage who can access your organization's data in Biggy. You can create and manage users, control which tasks they can perform, and which areas of the web app they have access to.

See the Manage Biggy Access Controls documentation for more information.

You can change the default theme of the Web App to Dark Mode or Light Mode.

Light Mode

Dark Mode

To change the theme, navigate to the bottom left corner of the Web App screen and click your name. Select either Dark Mode or Light Mode from the menu.

Theme Setting

On the Profile & Preferences page, you can manage personal information and preferences to ensure Biggy is tailored to your needs.

To access this page, go to the bottom left corner of the screen and click your name. The Profile & Preferences option appears in the menu. 

The following information and preferences can be viewed and managed on this page:

Basic Information

The top section of the page shows your basic profile information. This section displays your name, email address, assigned roles, and the chat platforms you use. You can access the Biggy onboarding module by clicking the Start Onboarding button in the top right of this section.

Your Biggy Usage

The Your Biggy Usage section displays a summary of your recent activity and how you've been using Biggy. Use this section to view recent feedback you have given Biggy, and information about your action plan usage.

Personalization

In the Personalization section, give Biggy context and preferences to refine how it interacts with you. If you completed the Guided Onboarding, the information you provided there will be populated in this section.

In the Your Role field, select the IT role that most closely matches your job description.

In the Key Responsibilities field, select your responsibilities from the drop-down menu, or click Custom to add a custom responsibility.

AI Experience Preferences

Use the AI Experiences Preferences section to configure how you would like Biggy to interact with you. You can choose from one or more pre-configured style preferences or click Custom to create your own.

The following style preferences are available:

• Somewhat concise responses - short and to the point.

• Ultra concise responses - extremely concise and to the point. Biggy will never repeat itself, and will communicate all results in as few words as possible.

• Actionable insights focus - actionable insights and clear next steps are always included.

• Detailed explanations - detailed and comprehensive, with all relevant context or information included.

• Assume technical expertise - assumes that the user has advanced technical knowledge and skips basic explanations.

• Prioritize specific domain focus - framed through an operational domain focus (for example, networking or security).

• Formal tone - uses a formal, professional language and communication style.

• Casual tone - uses a relaxed, friendly tone.