BigPanda's AI Detection and Response (ADR)
Accelerate incident detection and response with the cross-contextual knowledge coordination of AI to give frontline teams the data they need to act fast — no expert required.
Simplify next-steps: Reduce decision-fatigue and accelerate action with clear next steps and key highlights to reduce escalations.
Full-picture detection: Unify observability, ITSM tickets, and third-party dependencies to enable first-contact resolution and accurate escalations.
Complete context: Surface awareness of similar incidents, past resolutions, associated changes, and business impact to drive rapid response.
Build knowledge natively: Power future efficiencies with every action, training AI teammates right where you already work.
The complexity of enterprise systems rapidly overwhelms and slows down event and incident management teams. BigPanda's world-class AI analyzes and evaluates that data in seconds, enabling teams to act faster, solving and escalating problems before they impact business.
Event management
A tool-agnostic, normalized, contextual event management system allows BigPanda to filter and enrich alerts across all infrastructure, applications, and services into a unified, full-context view focused on the events that are developing into business-impacting incidents.
Manage events directly in BigPanda, or connect your existing event management tools such as ServiceNow and Jira.
Dig into the Event to Incident lifecycle, and Incidents in BigPanda to learn more about how BigPanda takes event management to the next level.
Enriched context and AI analysis
Automatically enrich and synthesize complex alert data into concise summaries, simplifying assessment of incident impact and priority across complex environments and systems.
Action insights in the event management or ITSM tool of your choice, or push insights directly into both chat and ITSM tools to accelerate awareness and action even at scale.
Learn more about how to speed up incident triage with Automated Incident Analysis, or automate context with Incident Enrichment.
Actionable steps
Power near-immediate resolution and escalation with clear next steps geared to your unique organizational processes and flows.
Leveraging cross-functional data from runbooks, historical incidents, external observability, service and change risks, and topologically correlated incidents, ADR's agentic triage analyzes isolated information to help L1 teams act fast.
Read more about Triage and Remediation in BigPanda, or automation Configuration options.
Investigation accelerated
Consolidate insights across tools and systems and place that rich knowledge at the fingertips of your advanced investigation teams, dramatically shortening the duration of business-impacting incidents.
The Unified Data Connector captures even complex qualitative data into an IT Knowledge Graph that powers BigPanda's AI-driven insights. AI titles, summaries, and reasoning provide easy access points for deep context, right in your ITSM tool of choice.
Start connecting your qualitative incident data today, and use AI to streamline even major incident management.
Next steps
Explore how AIOps can drive results with our BigPanda AIOps onboarding modules.
View the Configure BigPanda documentation pages to begin customizing your ADR experience.
View the Navigate BigPanda pages to learn about the layout of the BigPanda UI.