Unified Platform
The BigPanda Unified Platform provides the foundation for AI-driven IT operations. It connects operational data, insights, and integrations across the BigPanda ecosystem, allowing your team to analyze signals, automate workflows, and improve service reliability.
By bringing together data from monitoring tools, IT service management systems, and operational knowledge sources, the Unified Platform creates a shared context for investigating incidents, identifying trends, and driving automation across the organization.
The platform is built on several key capabilities that enable organizations to unify data, generate insights, and integrate with their existing technology stack.
Key Features
IT Knowledge Graph
Unified Data Connector
Analytics
Integrations
IT Knowledge Graph
The IT Knowledge Graph is the core intelligence engine of the BigPanda platform. It continuously ingests and connects data from across the IT environment, including observability tools, service desks, change systems, and collaboration platforms, to build a unified understanding of the environment.
By linking data that would otherwise reside in separate systems, the IT Knowledge Graph creates a contextual model of services, infrastructure, and operational activities. This allows the platform to:
Understand relationships between services, systems, and changes
Surface insights that help teams investigate incidents faster
Power automation and AI-driven decision-making across the platform
The Knowledge Graph continuously learns from new operational data, enabling BigPanda to provide increasingly accurate insights and recommendations over time.
Tool-Agnostic Integrations
BigPanda integrates with a wide range of monitoring, observability, and operational tools to ensure that data from across the IT ecosystem can be analyzed together.
BigPanda supports 50+ standard integrations with common monitoring and observability platforms, and also allows organizations to configure custom integrations to meet their specific operational requirements.
These integrations allow BigPanda to automatically ingest signals such as alerts, topology data, change information, and collaboration activity from across the environment. This connected ecosystem enables teams to break down data silos and gain a unified view of their operations.
The Unified Data Connector (UDC) enables BigPanda to ingest operational data from external tools and make it available throughout the platform. UDC can synchronize data from systems such as IT service management tools and knowledge platforms, including ServiceNow and Confluence.
Once ingested, this data is securely stored and incorporated into the IT Knowledge Graph, where it can power analytics, incident investigations, and AI-driven workflows across BigPanda capabilities.
Analytics
BigPanda Analytics provides reporting and dashboards that help teams measure operational performance and identify trends in their monitoring and incident data.
Unified Analytics organizes operational data into dashboards that allow teams to quickly understand the impact of their monitoring systems, drill into specific tools, and identify actionable patterns across incidents and alerts.
Through these dashboards, organizations can:
Track operational metrics and incident trends
Evaluate the effectiveness of monitoring and automation strategies
Identify recurring issues and areas for improvement
Analytics provides both high-level visibility and detailed insights, helping teams continuously improve their operational processes.
Enterprise safety and security
BigPanda is committed to the security of your data. BigPanda uses a variety of industry-standard security technologies and procedures to help protect your information from unauthorized access, use, or disclosure.
You also have several security controls available within BigPanda such as:
Roles Management
Single Sign-On (SSO)
Secure API Keys
Session Management
Regular Penetration Testing and Compliance Audits
To learn more about how BigPanda protects your data, see the Security and Access Management documentation.
Next steps
Learn how to navigate BigPanda's single-pane console and chat web app
Explore the integrations available to connect to BigPanda