Major Incident Management (MIM) Executions Dashboard
Automate and accelerate your incident management processes with Major Incident Management (MIM) workflows.
When an incident occurs, initiate a MIM process, and Biggy will automatically keep your teams up to date, following the specific processes defined in MIM Templates.
View active and past major incident executions on the MIM Executions dashboard.
Active MIM Executions
Active major incident management executions appear at the top of the page, highlighted in green. Active executions are any major incidents that haven't been resolved or canceled.
Click Filter to filter the active list by incidents that Started today, Need attention, or are Long running.
Use the Search bar to find a specific active incident.
On each active incident, view basic information such as the incident name, user who opened the incident, start time, and the number of completed, failed, and pending actions.
Click Details to view additional information about the incident. The following information is available in the details window:
Incident name
Priority
Status
Name of user who opened the incident
Last updated date/time
Link to the live incident in Teams or Slack
Summary
Impact information
Action items
Follow-up items
Environment
Region
Related links
Click Manage to open the MIM Execution Details page.
All Executions
The full list of incidents appears below the active list.
The following information about each incident is available:
MIM template name
Incident creator
Start date
Duration
Number of actions
Status
The full list can be sorted by Date, Duration, or number of Actions. You can also filter the list by Status.
To find a specific MIM execution, use the Search bar.
Click View on any incident to open the MIM Execution Details page.
View MIM Execution Details
Click any MIM execution in the list, or click the Manage button on an active incident to open the details page.
The following information is available on the page:
Incident name
Start date
Incident owner
MIM template link
Active communication entities
Actions timeline
At the top right of the page, you can view Incident Details for an Active Execution.
If the incident is active, you can Resolve or Cancel the incident.
Resolving an incident marks it as completed and finishes the incident lifecycle. When you resolve an incident, any actions set to occur at incident resolution will then take place.
Canceling an incident permanently cancels the execution and stops all pending actions from occurring.
In the Communication Entities section, view all active communication context sources and output destinations.
Communication entities can be edited by clicking the Pencil icon in the top right of the communication entity box. Edit communication entities to update Teams or Slack channels, email addresses, ServiceNow tickets, or entity preferences. See the MIM Template Communication Entities documentation for more information.
Meeting URLs
Meeting URL communication entities cannot be edited. If you'd like to use a different meeting link, you'll need to add it in the MIM Template.
In the Actions Timeline, view all actions that have taken place, or are scheduled to take place. Each action displays the following information:
Description
When it occurs or occurred
Whether it requires approval
Status of the execution
Last time an execution happened
Number of executions
Success rate
Click View History to see additional information about when the execution occurred.
If you need to run an action outside of its scheduled occurrence, click Run Now to run the action immediately.
If an action has not occurred yet or is recurring, you can edit it by clicking the Pencil icon in the top right of the action box. See the MIM Template Actions documentation for information on what can be edited.
Editing communication entities or actions
Any edits made only apply to this incident execution. Edits do not apply to the MIM template.