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External Observability (ADR)

External Observability checks external sources for events that could explain an incident, such as a cloud provider outage, a SaaS disruption, or severe weather. The L1 Agent adds what it finds to the incident while the incident is still open. [VERIFY] Whether it also reads your own monitoring tools, as the setup screen states.

Turning it on can't be undone

Turning on External Observability registers your organization with External Observability. This can't be undone.

What it checks

External Observability checks for events in these categories:

  • Cloud platforms

  • SaaS products

  • Power outages

  • Internet outages and disruptions

  • Space weather

  • Severe weather

  • Natural disasters

  • Other emergencies

  • Social media reported outages

For the full provider lists, see External Observability Sources.

How it appears on incidents

When external sources contribute context, the incident carries the External Observability presence tag. See Manage incidents with the L1 Agent. [VERIFY] Where the findings appear in the incident details.

Turn on External Observability

External Observability applies to your whole organization. [VERIFY] Turn it on during setup or later in Configure the L1 Agent. It always suggests and never acts on its own.

Next steps