ServiceNow Incidents v3 Transform rules engine
The Transform Rules Engine lets you customize how BigPanda incident data is transformed into ServiceNow records without writing code. Rules evaluate conditions using AND/OR logic against alert tags and incident fields, select specific alerts from multi-alert incidents, and apply actions.
Conditions - Operators include
equals,not_equals,contains,regex,in,not_in,exists, andnot_exists.Alert selector - Choose which alerts from a multi-alert incident a rule applies to.
Actions -
set_field,set_tag,skip, andadd_work_note.Priority ordering - Rules execute in a deterministic priority order.
Dry-run mode - Test rules against real data before enabling them in production.
Every rule evaluation and action is recorded in the application audit trail.