ServiceNow Incidents v3 Custom Data Tables
The v3 integration creates eight tables in thex_bip_pandascope. All tables are protected by access control lists (ACLs) and isolated from other applications.
Table | Purpose |
|---|---|
x_bip_panda_config | Stores versioned configuration with encrypted credentials. Supports multiple BigPanda organizations. |
x_bip_panda_shareincident | Staging table for inbound incident data from BigPanda. Records are processed by transform maps and routed to the ServiceNow incident table. |
x_bip_panda_bp_alerts | Stores individual alert records associated with BigPanda incidents. |
x_bip_panda_incident_metadata | Maps each ServiceNow incident to its BigPanda counterpart. Stores runbook links, similar incident data, related changes, and external URLs. |
x_bip_panda_correlations_m2m | Stores correlation relationships between entities with type classification and confidence scores. |
x_bip_panda_m2m_task_incident | Links similar incidents identified by BigPanda AI, including similarity scores and reasoning. |
x_bip_panda_m2m_change_request_incident | Links incidents to related change requests for Root Cause Changes (RCC) analysis. |
x_bip_panda_servicedesk_m2m | Links incidents to external service desk tickets from third-party systems. |