Manage BigPanda Biggy AI Configuration
With AI-powered incident management from BigPanda, Biggy AI uncovers hidden data, transforms it into insights, and delivers it in natural language. Biggy AI accelerates incident investigation by combing through infrastructure data and knowledge to surface highly relevant insights that help you make smarter decisions, improve team productivity, and scale incident management.
You can customize Biggy AI to meet your organization's workflows within the Biggy AI Web App in the Configuration module.
View and customize configurations related to:
Action Plans - Customize how Biggy AI behaves during specific scenarios.
Integrations - Connect the tools that Biggy AI can access information from in real-time.
Core BigPanda - Manage your integration with the BigPanda core platform.
Acronym Maps - Map your organization's commonly used acronyms to their full name and definition, giving Biggy AI more context to improve responses.
Upload Documents- Upload your organization's documents to give Biggy AI additional information and context.
Action Plans
Action plans are purpose-built AI workflows that augment or automate specific operational tasks. When you interact with Biggy AI, it automatically routes incoming requests to the appropriate action plan.
Action plans are customizable and can be changed to fit your organization's workflows with configuration options, prompt addendums, and customizable response templates.
Prompt addendums and prompt templates
Prompt addendums provide additional instructions to the LLM for how to handle the user request.
For example, you can create a prompt addendum requesting that certain key components or applications are always mentioned in the query response.
Prompt templates allow you to create a standard format for how Biggy AI should present the query response. For example, you can create a template instructing Biggy AI how Executive Summaries should be created based on your organization's standards.
To learn more about use cases for specific action plans, see the Manage Incidents with Biggy AI documentation.
Action plans can be managed and configured from the Biggy AI Web App at Configuration > Action Plans.
On the Action Plans page, you can see the full list of available action plans, and details about each plan.
The following details about each plan are displayed:
Field | Description |
|---|---|
Name | The name of the action plan. |
Category | The category that the action plan falls under. The following categories are available:
|
Release Status | The current release status of the action plan. The following are possible release statuses:
|
Enabled | Whether or not the action plan has been enabled by your organization. |
You can enable, disable, or edit any action plan by clicking the Configure button.
See the Biggy AI Action Plans documentation for a full list of available action plans and configuration instructions.
Integrations
You can set up integrations so that Biggy can access information from your tools in real-time. Integrations enable you to retrieve on-call schedules, create Jira artifacts or Zoom rooms, and more.
Manage Integrations
You can enable and manage integrations from the Biggy Settings page at Configuration > Integrations.
To integrate with Biggy:
Navigate to Configuration > Integrations.
Select an integration from the list and click Configure.
In the configuration screen, populate the required fields for your integration.
Zoom integration
To set up the Zoom integration, you must have administrator rights in the Zoom application.
To complete the integration for this app, do not populate the Account ID, Client ID, or Client Secret fields.
Select the Enable toggle.
Click Save.
Once an integration has been set up, it will appear in the list with a green Enabled icon.
To edit or disable an integration, you can click the Configure button and make any desired changes.
Standard Integrations
Biggy has standard integrations available with the following tools:
On-Call
OpsGenie
PagerDuty
ITSM
ServiceNow
Jira
Monitoring
Dynatrace
Service Catalog
OpsLevel
Conferencing
Zoom
WebEx
Microsoft Teams
Core BigPanda
You can integrate the BigPanda core platform to access BigPanda data in real-time. This enables Biggy AI to let you know when an incident occurs, helping speed up incident management and resolution.
To set up the BigPanda integration within the Biggy AI Web App, go to Configuration > Core BigPanda.
The Configure BigPanda page has several sections that allow you to connect with the BigPanda core platform, customize notification channels and tag settings, and leverage Biggy's AI capabilities to filter and prioritize incidents.
BigPanda Instance
The BigPanda Instance section allows you to connect Biggy AI to the BigPanda core platform.
Populate the following fields:
Field | Description |
|---|---|
API Key | Enter your BigPanda API Key. |
Instance Region | Select the region of your BigPanda instance. (US or EU) |
BigPanda administrator
If you do not have a BigPanda API key or are unsure of your instance region, contact your BigPanda administrator.
Incident Notifications
The Incident Notifications section allows you to customize the available notification actions and map environments to specific channels. This helps you streamline your organization's incident response.
Populate the following fields:
Field | Description |
|---|---|
Default Notifications Channel | Select a channel where Biggy AI will post notifications in the event of an incident. If a channel mapping is not specified for an environment, this field is used as the default. |
Default Suppression Channel | Select a channel where Biggy AI will post suppressed incident notifications. If a suppressed notification channel is not specified for an environment, this field is used as the default. This gives you the ability to correct any notifications which should not have been suppressed. Biggy AI will learn from these corrections. |
Channel Mappings
The Channel Mappings section lets you configure which channels Biggy will post notifications to for each environment.
Inviting Biggy AI to a channel
You must add Biggy to any channels in Slack or Teams that you set up as notification targets. See the Manage Incidents with Biggy AI documentation for information on how to add Biggy AI to a channel.
To set up a channel mapping:
Click the + New Mapping button.
Populate the following fields:
Field
Description
Name
Enter a descriptive name for the channel mapping.
BigPanda Environments
Select one or more BigPanda environments associated with this mapping.
Slack or Teams Channels
Select one or more Slack or Teams channels where notifications will be posted.
Suppressed Notifications Channel
Select a channel where Biggy AI will post suppressed incident notifications for the selected environment(s).
This gives you the ability to correct any notifications which should not have been suppressed. Biggy AI will learn from these corrections.
Click Save.
Notification Actions
Choose the actions that users can take on Incident Notifications shared from BigPanda. These actions will be available as buttons in the notification message.
The following actions are available:
Action | Description |
|---|---|
Acknowledge Incident | Acknowledge the incident in BigPanda via an automated message from Biggy AI. This will result in a message posted in the BigPanda activity feed. |
Mark As Major Incident | Mark the notification as a major incident requiring immediate attention. This will result in a message posted in the BigPanda activity feed. |
View Details | View additional details about the incident such as alerts, links, and an AI summary. |
Resolve Incident | Resolve the incident in the BigPanda platform. |
Start Incident Channel | Start a Biggy AI-managed incident channel to initiate incident response and communication. |
Troubleshoot Incident | Generate incident troubleshooting insights based on your contextual history. |
Important Tags (Optional)
The Important Tags section allows you to select the tags you'd like to include with incident notifications. These tags will be visible when users click the View Details button on incident notifications.
Populate the following fields:
Field | Description |
|---|---|
Display primary/secondary tags in notification message | Enable this option to display the primary and secondary tags of the first five alerts in the incident notification. This will increase the size of the notification messages but provide specific alert details that may be helpful for your operators. |
Incident Tags | Select one or more incident tags to include in the incident notification. Click Display incident tags in notification message to enable this option. |
Alert Tags | Select one or more alert tags to include in the incident notification. Click Display alert tags in notification message to enable this option. |
Biggy Incident Intelligence
Enhance incident notifications by letting Biggy AI learn from operator actions. This allows Biggy AI to automatically suppress noise and highlight major issues, based on learned patterns.
The following options are available:
Field | Description |
|---|---|
AI Notification Features | AI Notification Features enhance your notifications from Biggy AI. The following options are available: Enable AI Learning - Click the toggle to allow Biggy AI to learn from actions operators take on incidents such as dismissing, escalating, starting channels, etc. Enable AI Noise Suppression / Suggested Actions - Click the toggle to allow Biggy AI to automatically suppress noisy notifications or draw extra attention to something that may be a major issue based on learned actions. |
Similarity Threshold | Determines how strict Biggy AI is when matching incoming incidents to previous patterns. With a High similarity threshold, Biggy AI requires closer matches to historical incidents and clearer patterns in past actions before making predictions or filtering incidents as noise. With a Low threshold, Biggy AI is more lenient in what it considers similar, making predictions and filtering decisions even when matches are less exact. If you aren't sure which to select, we suggest starting with the Medium (default) setting. |
Acronym Map
The Acronym Map connects your organization's commonly used acronyms to their full name and definition. This gives Biggy context and improves retrieval accuracy.
Your acronym map should be written in plain language in the following format: [Acronym] = [Meaning]. For example:
CCA = Customer Checkout Application
GS1 = Genesis L1 App Support
SAM = Service Availability Manager
Industry-standard terms
Biggy already understands common industry-standard acronyms like INC = Incident or SLA = Service Level Agreement. Only add acronyms that are specific to your organization, like terms specific to apps, systems, and teams.
To add an acronym, click Add acronym. Enter the Acronym and the Definition, then click Save.
Upload Documents
You can upload documents such as runbooks, knowledge base articles, SOPs, Wikis, etc. to give Biggy AI additional information and context.
To add documents, go to Configuration > Upload Documents.
Common file types such as PDF, spreadsheets, docs, slides, images, code files, and compressed files are supported.
Upload limits
Files can be up to 5 GB per file.
You can upload up to 5 files at a time. Files larger than 500 MB should be uploaded one at a time.
Next Steps
Get a high-level overview of how Biggy AI works in the BigPanda Biggy AI documentation.
Learn how operators can Manage Incidents with BigPanda Biggy AI.