Manage AI Incident Assistant General Settings

On the Configuration > General Settings page under Usage Settings, configure behavior related to user onboarding. The following can be configured:

On the Configuration > General Settings page under Teams, create and manage teams to organize users.

Teams allow you to better track how specific groups within your organization are using AI Incident Assistant. Team usage information is available in the Team Analytics page.

You can create one team at a time or multiple teams at once.

To create multiple teams:

To create a single team:

After a team is created, users can select their team as part of the Guided Onboarding process. Or, users can be manually assigned to a team on the Users page.Guided Onboarding

To edit a team, click the Pencil icon.

To permanently delete a team, click the Trash can icon.

On the Configuration > General Settings page under Team Groupings, create and manage team groups to organize your teams into groups.

For example, if your NOC, SRE, and Support teams are all part of the Customer division at your organization, you can create a team grouping to organize those teams together for analytics purposes.

To create a team grouping:

To edit a team grouping, click the Pencil icon.

To permanently delete a team grouping, click the Trash can icon.

On the Configuration > General Settings page under Incident Priority Values, define the incident priority ordering used for mapping incident notifications from BigPanda Event Management and for AI Incident Assistant Managed Incident Channels. 

Import your priorities from BigPanda Event Management by selecting Sync from BigPanda EM. To use the AI Incident Assistant default priorities, select Use Default Priorities. 

Priorities should be arranged in the list with the highest at the top and the lowest at the bottom. To add a new priority to the list, select + Add Priority and populate the Display Value, Emoji color, and the BigPanda EM Value (Optional).

On the Configuration > General Settings page under Login Methods, select which web app login methods will appear to users in your organization.

If a method is disabled, it will not appear as an option on the web app login screen for any of your users. At least one login method must be enabled.

The following methods can be enabled or disabled:

On the Configuration > General Settings page under Linked Chat Platform Installations, view all chat platforms installed for your organization.

Primary installations determine which Slack workspace or Teams tenant is used for multi-platform-aware features such as MIM actions. The Default SSO installation determines which chat platform context is used for SSO logins.

On the Configuration > General Settings page under LLM Settings, configure settings related to your large language model provider.

Options include: