Data Connector
The data connector creates a unique connection between a single ServiceNow environment or Jira project and the BigPanda data lake. Credentials and system information are required to secure data.
The connector syncs ITSM data into BigPanda every 2 hours. As data enters BigPanda, it is normalized into the Standard Data Model in the ITSM table. You can access this data using the Open Analytics Hub or use it to create custom Unified Analytics dashboards.
The first time the connection is established, BigPanda syncs the last 13 months of historical ITSM data so that you have all the context you need to understand current issues.
Empty fields
Once enabled for your system, the BigPanda data lake holds space for the ITSM table. You may see an empty Knowledge_base table, or null fields for data that has not yet been synced.
1 to 1 sync
Only a single ServiceNow environment can be synced to BigPanda at a time.
Data retention
Data is retained according to your data retention plan with BigPanda. The default retention period is 400 days.
Relevant Permissions
Roles with the following permission can access the Data Connector API and view Unified Analytics dashboards created using the data:
Name | Description |
|---|---|
Integrations | View, edit, and create new Integrations in the Integrations tab and API. |
Unified Analytics | View, edit, and create new dashboards in Analytics and assign the Dashboard Designer role. |
Permission access levels can be adjusted by selecting either View or Full Access. To learn more about how BigPanda's permissions work, see the Roles Management guide.
Available Actions
Use the Data Connector API to perform these actions:
Action | Definition | Description |
Create a Data Connector |
| Creates a new data connector integration |
Retrieve a Data Connector |
| Retrieves a specific data connector |
Retrieve all Data Connectors |
| Retrieves all data connectors the user has access to |
Add Data Connector Authentication |
| Returns the secure URI where authentication and setup is configured |
Delete a Data Connector |
| Remove a data connector integration |
Data connector credentials can be changed or adjusted at any time through the auth-uri page.
Route Details
{
id: string,
status: string,
name: string,
type: string,
rescheduled_for: date
}