Configure the L1 Agent
Configure controls what the L1 Agent does in each environment it runs on. For every capability and environment, you set when it runs and whether it acts on its own or suggests. Changes apply to new incidents once you save.
To open it, click ADR mission control in the top navigation bar, then click Configure.
The two settings
Each capability has two settings in each environment.
When it runs
Value | What happens |
|---|---|
Every incident | Runs on every incident as it comes in. |
Manually triggered | Runs when someone triggers it on an incident. This is the starting value. |
Off | Does not run. Acting turns off too. [VERIFY] See the caution below. |
Acts
Value | What happens |
|---|---|
Suggests | A person decides. This is the starting value. |
Acts on its own | The agent applies the result with no person in the loop. |
Only Autonomous L1 capabilities (Assignment, Suppression, and Runbooks) can act on their own. Incident context capabilities always show Suggests.
Off may not stop a capability right away
[VERIFY] Confirm before publishing whether Off stops each capability immediately, and whether AI Incident Analysis and External Observability can be turned off per environment. Remove this callout once confirmed.
Start with suggestions
Keep a capability on Suggests until your team agrees with most of its suggestions, then set it to Acts on its own.
Organization-wide capabilities
[VERIFY] AI Incident Analysis and External Observability apply to your whole organization, not to one environment. Their settings define which incidents the agent takes in. Confirm the customer-facing behavior with engineering and describe it here. [STUB]
Change settings for one environment
On the Environments tab, click the environment.
In the environment panel, open the When it runs dropdown for a capability and select a value.
For an Autonomous L1 capability, open the Acts dropdown and select Acts on its own or Suggests.
To set every capability at once, use Set every capability to, then change any single capability.
Click Review 1 change. The count matches the number of changes.
Check the changes, then click Save.
The change applies to new incidents. Incidents already open keep their current behavior.
Change one capability across environments
On the Capabilities tab, click the capability.
In the capability panel, set When it runs and Acts for each environment.
To set every environment at once, use Set every environment to, then change any single environment.
Review and save the changes.
Add environments
Add environments after setup to widen where the agent works.
On the Environments tab, click Add environments.
In Which environments should your agent add?, select the environments, then click Next: capabilities.
Use Set every capability to in What should your agent do there? to pick one setting for all the new environments, then click Next: review.
Review the Default setup in Here is what you are adding that applies to every new environment, and change any single environment if needed.
Click Add 1 environment. The count matches the number of environments.
The agent starts on the new environments as soon as you add them. Every capability starts as Manually triggered unless you change it.
Read the Configure page
Environments tab: One row per environment, with weekly incident volume, a count of capabilities per When it runs value, and an Acts summary.
Capabilities tab: One row per capability, grouped as Autonomous L1 and Incident context, with its settings across environments.
Connected: The agent is set up and running.
Next steps
Read about each capability on the L1 Agent overview.
Review what the agent did on an incident in Manage incidents with the L1 Agent.
Set up the agent from the start in Set up the L1 Agent.