Configure the Integration in ServiceNow
Application Architecture
BigPanda ServiceNow Application Architecture
Disable Polling Script
In ServiceNow from the left sidebar navigate to BigPanda > Changes > Retrieve Incidents Scheduled Job.
Uncheck the Active box.
Click Update to save your settings.
Open the BigPanda Configuration Page
In ServiceNow, navigate to All > BigPanda > Admin > Configuration.
Set application scope to BigPanda
In the application scope picker, select the BigPanda application scope.
Scope must be set
If the BigPanda scope is not selected, your configuration changes may not be saved. Confirm the scope before making any changes.
Define connection settings
In the BigPanda configuration page, enter the following values:
Setting | Description |
|---|---|
Bearer Token | Your BigPanda API bearer token. |
API Key | Your BigPanda organization API key. |
Incidents App Key | The app key for incident routing. |
Changes App Key | The app key for change management routing. |
CMDB Enrichment V2 API Key | The app key for CMDB delta sync and incident merge (optional). |
OIM API Key | Your OIM API key (only if your organization uses OIM). |
Incident URL base | The base URL for your BigPanda console, for example |
Integration User Name | The ServiceNow username you created in Step 2. |
Confirm that the regional API endpoints are correct for your environment, then click Save.
During onboarding or upgrade, your BigPanda account team provides these credentials. When upgrading, existing credentials are automatically migrated and re-encrypted.