AI Incident Prevention Release Notes

The Change Risk Analytics page has been updated with improved organization and visualizations. The page is now divided into three tabs, allowing you to easily navigate to the exact metrics that you need.

The new Flow Analysis visualization provides an interactive view of your change flow, helping you understand and improve your internal workflows.

See the Change Risk Analytics documentation for more information. 

The following improvements have been made to change risk configuration:

See the Change Risk Configuration documentation for more information.

The criteria for updating change risk ratings have improved. Change risk ratings are now recalculated only when a significant update is made to the change. 

You can also now manually update the rating using the Force Re-Rate option.

See the Change Risk documentation for more information.

Use change risk profiles to create multiple change risk configurations with separate risk evaluation criteria.

See the Change Risk Configuration documentation for more information.

Perform free-form analysis on any tabular data with dynamic calculation and visualization capabilities. Dataset Insights reports deliver evidence-driven pattern discovery with real calculations.

See the Dataset Insights documentation for more information.

Create custom analysis presets for reuse in incident analysis reports. Custom presets can be visible to just you or to everyone in your organization.

See the Large Context Analysis documentation for more information.

The team and individual risk ratings in change risk assessments now consider the success rate for calculating the score. Previously, the score only considered whether an incident was caused by the team or individual.

See the Change Risk documentation for more information.

The Real-Time Deconfliction tab is now available within the Change Risk Dashboard. Use this tab to identify conflict-based risks associated with upcoming changes.

See the Change Risk Dashboard documentation for more information.

Create analyses for specific sets of incidents by querying ServiceNow. For example, query to find incidents from within a specific date range, incidents caused by a specific change, or incidents associated with a specific assignment group.

See the Large Context Analysis documentation for more information.

Request a new change risk analysis or retrieve information about a risk-rated change using the Change Risk Analysis API. Risk-rated changes requested via the API are displayed in the Change Risk Dashboard.

See the Change Risk Analysis API documentation for more information.