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Add the BigPanda Agent to ServiceNow

AI Detection and Response analyzes real-time signals from your monitoring tools, service desk, and external dependencies to detect issues before they affect your business.

The BigPanda agent enables you to view rich context and take triage actions right in ServiceNow.

Install the Update Set

  1. Download the BigPanda-ADR-v*.xml file

  2. Navigate to System Update Sets > Retrieved Update Sets (sys_remote_update_set_list.do)

  3. Under Related Links, select Import Update Set from XML and uploaded the downloaded file

  4. Open the uploaded update set, and under Preview Set, select Fix any errors

  5. Click Commit

Configure the JWT signing key

  1. Generate a 256-bit HMAC shared secret (or use the one provided by BigPanda during onboarding):

    openssl rand -hex 32

  2. Navigate to All > System OAuth > JWT Keys (jwt_keystore_aliases.do)and open bigpanda_signing_key

  3. Paste the secret into the Signing Key Password field

  4. Click Save

Add the BigPanda Agent tab to the Incident form

  1. Open any Incident record

  2. Right-click the form header, then select Configure > Form Layout

  3. Click Create new section, and name it "BigPanda Agent"

  4. Find bigpanda_agent_view in the available formatters and add it to the new section

  5. Save the form layout

Verify

Reload any incident to validate that the BigPanda Agent tab now appears on the incident, and that the embedded iframe renders.

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