Root Cause Changes

Use the Root Cause Changes REST API to connect your organization's change records to BigPanda.

Use the Changes REST API to push change feed updates into BigPanda. The change data is then ingested by BigPanda, where all the original change system's fields and active states are converted into BigPanda's Change object.
The resulting data is displayed in the Related Changes table. The data fields in the table can be customized using the Changes REST API.
To set up the integration, log in to BigPanda and, in the Integrations tab, click on New Integration. Select the Changes REST API for detailed integration instructions.

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RCC Rate Limitations

To maintain optimal system health, the BigPanda rate limitation for Root Cause Changes is capped at max. 400 changes per minute and 50K changes per week.

Additional requests will return a 429 response code and the request will need to be retried.

To optimize change table performance, max. 30 columns are displayed in the table at a time. Click on any one of the changes in the table to see a pop-up with the full list of tags present in the change.

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Learn More

To learn more about how the Root Cause Changes (RCC) feature works, check out our Root Cause Changes (RCC) user guide.