Triggers (IA)
Triggers decide how and when Biggy acts. A trigger fires either when a message is posted in a channel you watch, or on a schedule you define. When a trigger fires, Biggy runs what you have configured, such as its own tool selection with Ask Biggy, a specific capability, or a workflow, and then posts the result where you choose.
Triggers are available in the web app at Manage > Workflows > Triggers.
View Triggers
The Triggers home page displays all triggers configured for your organization. The following information is displayed for each trigger:
Name: The name of the trigger. A short line below the name shows how the trigger fires, for example "Watches 1 channel" for a channel message trigger or "1 schedule" for a schedule trigger.
Type: How the trigger fires, either Channel message or Schedule.
Runs: What the trigger runs when it fires. Values include Capability, Workflow, and Orchestrator (shown when the trigger runs Ask Biggy).
Status: Whether the trigger is Enabled or disabled.
Updated: When the trigger was last changed.
Actions: Controls to manage the trigger.
Use the Search triggers bar at the top of the list to find a specific trigger by name.
To create a trigger, select New Trigger in the upper-right corner of the page.
Trigger types
Every trigger uses one of two types. You choose the type from the Trigger type menu when you create or edit a trigger.
On a channel message: Biggy watches one or more channels and fires when a message meets a condition you set. Use this type for real-time responses, for example auto-triaging a message that reports a service issue.
On a schedule: Biggy fires on a repeating schedule that you define. Use this type for recurring automations, for example a shift-handoff summary that posts every hour.
The type you select changes which configuration sections appear. A channel message trigger shows the Channels section, and a schedule trigger shows the Schedule section. The remaining sections are shared between both types.
Create a trigger
To create a trigger, select New Trigger on the Triggers page. The Create Trigger page opens.
Configure the following at the top of the page:
Enabled: Use the toggle to choose whether the trigger is enabled when you save it. A disabled trigger is saved but does not fire.
Name: Enter a descriptive name for the trigger, for example
Hourly incident recap.Trigger type: Select On a channel message or On a schedule.
Configure a channel message trigger
When the trigger type is On a channel message, the Channels section defines which messages can fire the trigger. Populate the following information:
Slack Channels: Select one or more channels whose messages can fire the trigger.
Only run when... (optional): Describe in plain language the condition a message must meet for the trigger to fire, for example
the message reports a production outage. Leave this blank if you want a broader match, or use the toggle below to run on every message.Run on every message (skip the condition): Enable this toggle to fire the trigger on every message in the selected channels and ignore the condition above.
Configure a schedule trigger
When the trigger type is On a schedule, the Schedule section defines when the trigger fires. All times are converted to your local time zone, which is shown in the section header.
Repeat every: Enter an interval number and select a time unit to set how often the trigger fires.
At minute: Enter the minute of the hour when the trigger fires.
Run at most once every N weeks (optional): Enter a number to skip in-between fires. Leave this blank to run on the schedule above. Set it to 2 or more to run less often, for example a weekly schedule that only runs every other week.
As you configure the schedule, the Schedule Summary panel updates to show the resulting behavior:
Frequency: A plain-language description of the schedule, for example "Runs every hour on the hour".
Next Run: The date and time of the next scheduled fire.
Cron Expression (UTC): The equivalent cron expression in UTC.
Choose what the trigger runs
The What this runs section defines the action Biggy takes when the trigger fires. By default, Ask Biggy reads your instructions and picks the right tools and skills each time the trigger fires. You can also pin a specific capability or workflow when you need a fixed action or pipeline.
To choose a target, use the controls under Add a target:
Ask Biggy: The default target. Write instructions, and Biggy chooses the tools to use each time the trigger fires.
+ Capability: Pin a specific capability. Biggy runs that capability every time the trigger fires.
+ Workflow: Pin a specific workflow. Biggy runs that workflow every time the trigger fires.
Ask Biggy
When the target is Ask Biggy, configure the following:
Instructions: Describe what Biggy should do when the trigger fires, for example
Summarize what was discussed, look up any ITSM tickets or BigPanda incidents that were referenced, and flag anything that needs a follow-up.Biggy runs these instructions with the triggering context — the message or the schedule window — and decides which tools to use.Steering skills (optional): Add one or more skills to layer reusable guidance onto the instructions and shape how Ask Biggy responds.
For a channel message trigger, two additional toggles control how results are posted:
Reply in the triggering channel: Enable this toggle to post the result back to the channel where the triggering message was posted.
Post the result every time: Enable this toggle to post a result on every run, even when Biggy does not find useful information.
Capability or workflow
When you pin a capability or workflow, that target replaces Ask Biggy and Biggy runs the fixed action or pipeline every time the trigger fires. A pinned capability shows its own input fields, which vary by capability. Configure each field to control how the capability runs. Required fields are marked Required.
Choose where results go
Where a trigger posts its results depends on the trigger type.
For a channel message trigger, results post in the triggering channel per the target settings above. To send results elsewhere as well, use the Also send results to (optional) section:
Slack Channels: Select one or more additional channels to receive the result.
Email recipients (optional): Enter one or more email addresses, separated by commas. The result is also emailed to these addresses.
For a schedule trigger, there is no triggering channel, so the Where to post results section defines where results post:
Slack Channels: Select one or more channels to receive the result.
Email recipients (optional): Enter one or more email addresses, separated by commas. The result is also emailed to these addresses.
Manage triggers
To edit a trigger, select it in the Triggers list. The Edit Trigger page opens with the same sections used to create a trigger.
On the Edit Trigger page, you can:
Change the name, trigger type, and configuration.
Enable or disable the trigger with the Enabled toggle at the top of the page.
Save your changes by selecting Save Trigger.