Problem Identification

Reviewing incidents with similar characteristics can help you understand recurring issues and accelerate the resolution process. However, with the large number of incidents organizations encounter, identifying trends or recurring issues can be a difficult and time-consuming process.

The Problem Identification dashboard clusters historic similar incidents to help identify recurring issues, then uses AI to summarize each cluster. This can help you determine how to prioritize specific clusters based on frequency or impact and find potential root causes of recurring issues based on similarities or find potential candidates for automation.

By addressing root causes and minimizing repetitive incidents, the dashboard enhances team performance and ensures consistent operational reliability in complex IT environments.