Manage BigPanda Biggy AI Workflows
The Biggy AI Workflows module within the web app allows you to create channel hawks and scheduled workflows. These allow you to set up agentic workflows that occur either when a specific word or phrase is detected, or on a specific schedule that you configure. Use these modules to set up workflows that invoke action plans or prompts based on specific scenarios that you configure.
Prompt addendums and prompt templates
Prompt addendums provide additional instructions to the LLM for how Biggy AI should handle user queries.
For example, you can create a prompt addendum requesting that certain key components or applications are always mentioned in query responses.
Prompt templates allow you to create a standard format for how Biggy AI should present query responses. For example, you can create a template instructing Biggy AI how Executive Summaries should be created based on your organization's standards.
Both prompt addendums and prompt templates should be written using specific, natural language.
Key Features
Configure workflows that trigger based on new messages in your chat channels.
Invoke action plans or prompts during specific scenarios.
Schedule workflows that occur at specific intervals.
Channel Hawks
Channel hawks allow Biggy AI to watch a channel for specific messages that trigger an agentic workflow. Workflows can invoke one or more Action Plans or follow specific prompts that you create.
Channel hawk example
You could set up a channel hawk in an on-call channel that watches for messages asking who the current on-call point of contact is. When Biggy AI detects messages containing these phrases, it then runs the On-Call Retrieval action plan and posts a message in the channel.
The following information about each channel hawk is displayed in the list:
Name - the name of the channel hawk.
Actions - the number of actions configured for the channel hawk. Hover over the number to view the types of actions.
Channels - the channel(s) where the channel hawk is configured.
Enabled - whether or not the channel hawk is enabled.
Click the Manage button next to any channel hawk in the list to view, edit, or delete it.
Use the Search bar at the top of the page to find a specific channel hawk.
Create a New Channel Hawk
To create a new channel hawk:
In the web app, navigate to Workflows > Channel Hawks.
Click + New Channel Hawk.
In the Create Channel Hawk section of the screen, configure the following fields:
Field
Description
Enabled
Use the Enabled toggle to choose whether the channel hawk will be enabled or disabled upon creation.
Name
Enter a descriptive name for the channel hawk.
Slack/Teams Channels
Select one or more channels where the channel hawk will watch for triggers.
Always Respond
When enabled, Biggy AI will always post a workflow result message, even if it does not find any useful information.
In the Trigger Condition section, specify when Biggy AI should execute the workflow. You can enter a specific prompt, or select Always Execute to always run the workflow.
Generation Mode
Use the Generation Mode button to allow Biggy AI to generate a prompt based on your input.
(Optional) In the Result Message Prompt section, customize how Biggy AI combines and formats the outputs from all workflow actions into a single message. Enter a specific prompt, or use the Generation Mode button to allow Biggy AI to generate a prompt based on your input.
Behavior without a custom prompt
Without a custom prompt, Biggy AI will generally default to displaying each action's output separately in sequence.
In the Actions section, you can add actions that Biggy AI will take when the channel hawk is triggered. Click + Add Action to create an action.
In the Create Workflow Action screen, configure the following fields:
Field
Description
Action Type
Select whether you would like the workflow to be based on a System Prompt or Action Plan.
System Prompt
This field only appears if you select System Prompt in the Action Type menu.
Enter a system prompt with instructions for what Biggy AI should do when this workflow action is executed. Use the AI Generation button to allow Biggy AI to generate a prompt based on your input.
Action Plan
This field only appears if you select Action Plan in the Action Type menu.
Select an action plan that will be performed when the workflow action is executed.
Prompt Addendum (Optional)
This field only appears if you select Action Plan in the Action Type menu.
Enter a prompt addendum containing additional instructions for the action plan.
(Optional) Repeat steps 6-7 to add additional actions.
Click Save.