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Enable SSO

You may want to enable single sign-on (SSO) to require users to log in to BigPanda via a third-party identity provider (IdP). After SSO is enabled, users must use the SSO provider to log in to BigPanda.

Before you enable SSO, you will need to:

  • Obtain administrator access to BigPanda.

  • (Recommended) Inform users that the BigPanda login process is changing.

Email Matching

Your BigPanda email address must match your SSO email.

To enable SSO in BigPanda:

  1. In the top right, click the Settings icon, and then click Single Sign-on.

  2. Select the desired SSO provider.

  3. Follow the on-screen instructions to configure the SSO integration, and then click Validate SSO Config.

  4. A pop-up window will open where you can log in to your SSO provider. Enter your credentials.

  5. If your login is successful, you will be redirected to a new page. Select Activate SSO to enable SSO for your instance. If it fails, you can reconfigure and try again. Contact BigPanda support for assistance, if needed.

  6. Inform all users that they must log in to BigPanda via SSO.

Update SSO details

SSO details, such as certification details cannot be updated independently. To update SSO details, first disable the existing SSO configuration, then reconfigure a new SSO connection with new details.

BigPanda Access During SSO Downtime

If your SSO service is interrupted, users with the Account Administrator role can still access the console using a temporary access link.

To receive a temporary access link in your email, click here and enter the email address associated with your BigPanda account. Once the link is sent to you, you must click it within five minutes or it will time out.

After signing in using the temporary link, you can then assign the admin role to additional users who may need to access BigPanda during the outage. See the Manage Users documentation for more information.

You can also Disable SSO for your entire organization if necessary. However, if you choose to disable SSO, you will need to follow the steps to Enable SSO again with BigPanda once the outage has ended.

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