Downdetector Data Connector
The BigPanda Unified Data Connector (UDC) syncs real-time outage status and user report data from Downdetector for upstream services that may impact service availability. The connector uses the Downdetector API to retrieve up to date information for a configured list of companies and services.
The Downdetector data connector does not perform incremental loading. Each run is a fresh point-in-time snapshot. The Downdetector data connector should not be relied upon for historical backfill.
For each issue, the Downdetector Data Connector imports the following data:
Current status: success, warning, or danger
24-hour user report statistics (96 × 15-minute intervals)
Regional heatmap data (reports by city/region)
Network provider breakdown (reports by ISP)
Problem indicators (for example, login issues, streaming outages)
Recent user comments
Authentication
The Downdetector data connector uses a Downdetector bearer token (JWT), stored in AWS Secrets Manager.
Sync preferences
Provide the following information about your sync preferences to BigPanda:
Required Configuration
Option | Description |
|---|---|
Companies | List of companies to monitor, identified by |
Delay Between Companies (MS) | Rate-limiting delay between API calls (default: 500ms) |
Request Timeout | HTTP request timeout (default: 60s) |
Time Window Hours | Time window for detailed data (default: 20 min) |