BMC Remedy Data Connector
The BigPanda Unified Data Connector (UDC) syncs BMC Remedy ServiceDesk incident data via a Salesforce-based REST API.
The BMC Remedy Data Connector retrieves these fields:
Incidents from the BMC_ServiceDesk_Incident_c Salesforce object
ID
status
priority
urgency
impact
queue
description
resolution date
BigPanda correlation ID
Authentication
The BMC Remedy Data Connector uses OAuth2 with a token that can access the Salesforce token endpoint.
Sync preferences
Provide the following information about your sync preferences to BigPanda:
Required Configuration
Option | Description |
|---|---|
Mode | Determine whether you’d like to set up an incremental or historical sync. Most organizations will need to use both modes. See the Streaming Modes section for more information. |
Optional Pipeline Configuration
Option | Description |
|---|---|
Start Date | If you’re setting up a historical sync, provide the date of when you’d like the sync to begin. If no start date is provided, all data will be synced. We recommend syncing one year of data. |
End Date | Used for historical syncs only. Provide an end date to backfill historical syncs. |
Fields | Custom list of Salesforce fields to fetch |
Rate Limit | Requests per interval (default: 5) |
Request Timeout | HTTP timeout (default: 60s) |