Incident Preview

When an incident is shared, BigPanda includes a link to the incident preview page. Recipients can see the latest incident status and unsubscribe from further updates for the incident without logging in to BigPanda.

Prerequisites

An incident must be shared with you.

Accessing the Incident Preview Page

The incident preview page is a read-only page that allows you to see the latest incident status without logging in to BigPanda. You can access the incident preview page from a browser or a mobile device.

When you received an update for a shared incident, click the link to the preview page. BigPanda includes a link in every update for every sharing channel, including:

  • Email
  • Text message (SMS)
  • Ticket in an external system

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Preview Link Expiration

The incident preview page link is active for 30 days from when it was generated.

Unsubscribing from Shared Incidents

When an incident is shared with you, you are automatically subscribed to updates for that incident. You can unsubscribe from further updates for a specific incident.

  1. Access the incident preview page.
  2. Click Stop Updates.