Prerequisites

• For an overview of how maintenance plans work, see Maintenance Plans V2.
• To learn more about interacting with incidents in BigPanda, see Working With Incidents.

Relevant Permissions

Roles with the following permissions can access the Maintenance Plans section, the Plans V1 API and the Maintenance Plans V2 API:

To learn more about how BigPanda's permissions work, see the RBAC - Role Based Access Control guide.

Creating a Maintenance Plan

1. In the BigPanda console, click Settings and choose Maintenance Plans.

2. In the resulting Maintenance Plans section, click the New Plan button or click Add a New Plan under the Search bar. Please note that organizations cannot create more than 1500 maintenance plans.

3. In the resulting Create a New Plan popup, enter a title for your plan and the condition you wish to filter. These Condition fields cannot handle custom tags.

Clicking in the Condition field opens a tooltip that will show you how to enter the conditions you wish to filter.

4. Enter the Time Window in which the plan will run.

5. (Optional) Add any additional details you wish to include in the Add Plan Description field.
6. Click Create Plan.

• Your plan is now listed in the Maintenance Plans section.
• Your plan now marks relevant alerts in your Alerts tab for maintenance.

Viewing Maintenance Plans

Maintenance plans have 3 possible statuses:
In Progress - Plan is in progress. When a plan is running, you can stop, duplicate or extend the plan. Stopping an In Progress plan updates the End Time to the time when the plan was stopped.

Planned - A plan has been created to run in the future. While in Planned, the plan can be edited, deleted, or duplicated.

Done - Plan has finished running. Once the plan is done, you can no longer edit it, but you can still duplicate or delete it.

A selected plan's specifications are displayed to the right of the Maintenance Plans list:

• The name of the plan
• Status - Planned/In Progress/Done
• Maintenance Key
• Condition - The query to be marked for maintenance
• Time Window - Start and end time of the plan
• Stop (option only available for In Progress plans)
• Edit the plan (option only available for Planned plans)
• Description (Optional)
• Created by - User, time and date
• Most recent change - User, time and date

You can use the Maintenance Plans V2 API to further customize your Maintenance Plans.

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Learn More

To learn how to completely suppress alerts during maintenance, check out Maintenance Plans V1.
Please note that plans that have been suppressed will not be visible in the BigPanda console.