An incident is the correlation of one or more alerts that represent an issue that can impact the business through a service disruption. It represents a high-level issue in your infrastructure.

A single production issue often manifests itself in multiple alerts. For example, a disk issue can trigger a disk IO alert that, in turn, triggers a series of CPU, memory, database, and application alerts. Additionally, each alert may change as an issue progresses. An alert may start as a warning, and then increase in severity to a critical status. In these cases, diagnosing and fixing the issue requires up-to-date information from multiple sources, which is very difficult to gather and maintain manually.

BigPanda digests all of the raw data from your integrated monitoring systems and automatically correlates this complex data into single issue incidents, which gives you the visibility you need to investigate and resolve issues quickly.

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Incident, Alert, and Event

1 - Incident
2 - Alert
3 - Event

All active and recently resolved incidents appear on the Incidents tab, where you can manage incidents through the operations workflow with BigPanda as your unified console. You can also escalate incidents through external ticketing and/or collaboration systems—manually as needed, or automatically as a smart ticketing solution—and BigPanda will keep the external systems up to date with the latest information.

The life cycle of an incident is defined by the life cycle of the alerts it contains. The incident feed provides a consolidated view of all active incidents from any integrated monitoring systems. After you’ve configured your integrations, you can use the incident feed to manage your incidents. The Incidents API allows you to manage BigPanda incidents externally, and can be configured with external ticketing and monitoring tools. It provides the Incidents object, which represents a BigPanda incident containing correlated alerts from your integrated monitoring systems.