Dynatrace APM

Dynatrace provides monitoring of your full stack including applications, servers, containers, networks, and more. Install this integration to correlate alerts from Dynatrace into high-level incidents in BigPanda for better visibility and quicker remediation of production issues.

Supported Versions


Authentication Type

SaaS Deployments


Bearer Token

Key Features

  • Uses the Dynatrace Webhooks integration feature to forward alerts to BigPanda.
  • Correlates Alerts into incidents to help you understand and respond faster to production issues.
  • Automatically opens and resolves alerts based on the state of the notification.
  • Supports custom tags through the 'tags' attirbute of an alert.

How It Works

The integration works by configuring the Webhooks integration feature in Dynatrace for problem notifications (referred to as alerts in this document). A BigPanda URL endpoint is added, which prompts Dynatrace to forward all relevant alert information to BigPanda. BigPanda then processes and correlates the alert data from Dynatrace to create and maintain up-to-date incidents in BigPanda.

Installing The Integration

Administrators can install the integration by following the on-screen instructions in BigPanda. For more information, see Installing an Integration.

Dynatrace Data Model

BigPanda normalizes alert data from Dynatrace into tags. You can use tag values to filter the incident feed and to define filter conditions for Environments. The primary and secondary properties are also used during the correlation process.

Standard Tags





Details about the entities impacted by the problem in form of a json array

Not Supported


Entity impacted by the problem (or 'x impacted entities' when there are multiple)

Primary Property


Unique system identifier of the reported problem

Incident Identifier


All problem event details, including root cause, as a text-formatted string


All problem event details including root cause as JSON


Display number of the reported problem


Impact level of the problem. Possible values are APPLICATION, SERVICE, or INFRASTRUCTURE


Short description of the problem

Secondary Property


URL of the problem within Dynatrace


Custom Tag Normalization

BigPanda will automatically normalize custom tag names received from Dynatrace to ensure that they meet our Enrichment Tag Naming Requirements. This involves converting all letters to lower-case, replacing any special characters with an underscore (_), and trimming any non-letter characters from the start of the tag name.

For example, [AWS]Services will be normalized to aws_services.

Uninstalling Dynatrace

You must remove the BigPanda webhook in Dynatrace to stop sending alerts to BigPanda.


Manually resolve any open incidents related to the integration to remove them from your incident feed. Optionally, remove any additional data in BigPanda. For example, modify or remove any Environments or AutoShare rules that reference the integration.


  1. In the left-hand nav of the Dynatrace console, click Settings > Integration > Problem notifications
  2. Click the BigPanda webhook and choose delete.


Delete the Integration in BigPanda to remove the Dynatrace integration from your UI.