Supported Versions	Type	Authentication Type
SaaS Deployments	Webhook	Org Bearer Token

The Catchpoint integration allows you to correlate Catchpoint alerts into high-level incidents in BigPanda and see problems with your applications alongside critical problems in the rest of your production stack.

The Alerts API feature configuration within Catchpoint allows you to add a BigPanda URL endpoint. This prompts Catchpoint to forward all relevant information to BigPanda. BigPanda then processes and correlates the alert data from Catchpoint to create and maintain up-to-date incidents in BigPanda.

📘
Configuring Alerts In Catchpoint
For Catchpoint to send an alert, the Alerts section must be configured for the Test. BigPanda receives and correlates all alerts that have been configured for Tests in Catchpoint.

Key Features

Uses the Catchpoint Alerts API feature to forward alerts to BigPanda.
Correlates alerts from Catchpoint Tests to help you understand and respond faster to production issues.

Install the Integration

Administrators can install the integration by following the on-screen instructions in BigPanda.

🚧
Configuring Alerts In Catchpoint
For Catchpoint to send an alert, the Alerts section must be configured for the Test. BigPanda receives and correlates all alerts that have been configured for Tests in Catchpoint.

Catchpoint Data Model

BigPanda normalizes alert data from Catchpoint into tags. You can use tag values to filter the incident feed and to define filter conditions for Environments. The primary and secondary properties are also used during the deduplication and correlation processes.

Standard Tags

Tag	Description	Attributes
`monitor_type`	Type of monitor and Catchpoint test name. For example, ssh: `my_ssh_test.` The type of monitor is determined by the Catchpoint monitor type ID mapping: `0': IE` `2 : Object` `3: Emulated` `8: Ping` `9: Tracert` `10: DNS-Traversal` `11: Ping-TCP` `12: DNS-Exp` `13: DNS-Direct` `14: Tracert-UDP` `15: Port-TCP` `16: FTP` `17: Data-Push-API` `18: Chrome` `19: Playback` `20: Playback-Mobile` `21: SMTP` `22: Port-UDP` `23: Ping-UDP` `24: Streaming` `25: API` `26: Mobile` `27: SFTP` `28: SSH` `29: Tracert-TCP`	Primary Property.
`alert_type`	Reason for the alert, determined by the Catchpoint alert type ID mapping: `2: Byte Length` `3: Content Match` `4: Host Failure` `5: http Header Match` `7: Response Time` `8: Traffic (RU Only)` `9: Page Failure` `10: Insight` `11: Script Failure` `12: Ping` `13: Requests` `14: Zone` `15: Availability` `16: Address`	Secondary Property.
`test_url`	URL being monitored by the Catchpoint test.
`test_id`	Test ID generated by Catchpoint.
`alert_trigger_total`	Number of nodes that triggered the alert.
`alert_trigger_percentage`	Percentage of nodes that triggered the alert.

Deactivate the Integration in BigPanda

If you want to stop sending data to BigPanda but don’t want to delete your integration, you can temporarily deactivate it.

To deactivate an integration:

In BigPanda, navigate to the Integrations tab and select the desired integration from the list. This will open integration details on the right side of the window.
At the top of the integration details, click the Active/Inactive toggle next to the application name to change the status of the integration.

🚧
Alert Resolution for Inactive Integrations
Any active alerts belonging to an inactive integration must be manually resolved or they will stay in the system until the auto-resolve window is reached.

Uninstall Catchpoint

Deleting an integration requires changes to both the integrated system and BigPanda. You must uninstall the integration on the integrated system and then delete the integration from BigPanda.

🚧
When replacing an existing integration with a new tool or system, we recommend configuring the new integration first to ensure no data is lost.

Before You Start

Manually resolve any open incidents related to the integration to remove them from your incident feed. Optionally, remove any additional data in BigPanda. For example, modify or remove any Environments or AutoShare rules that reference the integration.

Procedure

In Catchpoint, go to Settings > API.
Under Alerts API, locate the BigPanda endpoint, and click Delete.
At the bottom of the page, click Save.

Catchpoint alerts are no longer sent to BigPanda.

Delete the Integration in BigPanda

In BigPanda, navigate to the Integrations tab and select the desired integration from the list.
In the integration details on the right of the page, click the trash icon, then confirm you want to delete the integration. The integration will then be removed immediately.

👍
Alert Resolution for Deleted Integrations
All active alerts from the integration will be resolved after deletion.

❗
️Data Removal
This procedure does not remove any data from the integrated system.