Jump to Content

Docs API Reference Release Notes

Home Docs API Reference

Docs API Reference Release Notes BigPanda App Request Demo BigPanda University BigPanda Community

Docs

BigPanda App Request Demo BigPanda University BigPanda Community

Advanced Insight Module for ServiceNow

Get Started

Get Started
Get Help
Release Notes
Demo BigPanda
BigPanda University Courses
Events
BigPanda Status
BigPanda Status EU

BigPanda AIOps

BigPanda AIOps
Alert Intelligence
Incident Intelligence
Workflow Automation
BigPanda Analytics
Advanced Insight Module

Navigate BigPanda

The New Incident Console
The Incidents Tab
The Unified Search Tab
The Dashboards Tab
The Analytics Tab
The Integrations Tab
BigPanda Settings

Work with Incidents

Incidents in BigPanda
Triage Incidents
Remediate Incidents
Events to Incidents Lifecycle

Advanced Insight Module

Automated Incident Analysis
Root Cause Changes
Similar Incidents

Configure BigPanda

Configure BigPanda
Manage Alert Enrichment
- Enrichment Maps
Manage Alert Filtering
Manage Alert Correlation
- Alert Correlation Logic
Manage Incident Enrichment
- Automatic Incident Tag Enrichment
Manage AutoShare
Manage Planned Maintenance
Manage Alert Views
Manage Incident Feed Views
Manage Environments
Manage Unified Analytics
Manage Live Dashboards
Use the Audit Log

Access Management

Roles Management
User Management
Single Sign-On
API Key Management
Multi-Org Accounts in BigPanda

Analytics

Unified Analytics
- View Unified Analytics Dashboards
- Unified Analytics Key Metrics
Platform Summary Dashboards
- Executive Summary
- Usage Dashboard
Product Adoption Dashboards
Product Outcomes Dashboards
- Noise Reduction Dashboards
  - Event Processing
  - ITSM Tools
- Operational Efficiency Dashboards
Open Analytics Hub
Live Dashboards
ETL Sync

BigPanda Biggy AI

BigPanda Biggy AI
Manage Incidents with BigPanda Biggy AI
Use the BigPanda Biggy AI Web App
- Manage BigPanda Biggy AI Analytics

Integrations

Integrate with BigPanda
- Troubleshoot an Integration
Standard Integrations
Custom Integrations
Open Integration Manager
BigPanda Daemon (SNMP)
BigPanda Agent
Jira
- Jira Issues - Cloud
- Jira Changes
Nagios
ServiceNow
Monitoring
Collaboration
Changes
- CloudTrail
- Jenkins
Topology

New Features

Report Manager
BigPanda Smart Search
Environments Updates
Recurring Maintenance Plans
New Incident Console
Smart Defaults for Incident Tags
Correlation Patterns Run Order
New Unified Search

Resources

BigPanda Formula Language (BPFL)
BigPanda Query Language (BPQL)
BigPanda in the EU
Manage Your Account
Security
Supported Browsers
Tag Naming
Glossary

Best Practices

Data Normalization Best Practices
ServiceNow CMDB Enrichment Best Practices
Correlation Best Practices

Advanced Insight Module for ServiceNow

View context-rich plain-language insights right in ServiceNow.

a

Updated 6 days ago