Improved AutoShare

AutoShare enables you to configure rules to automatically share BigPanda incidents to your collaboration and ticketing tools. As incidents are assigned to an environment, AutoShare rules escalate the incident through email, SMS, Jira tickets, or more.

Now, when BigPanda incidents move to a different environment, any AutoShare rules tied to that environment will automatically trigger, sharing the incident through the relevant channels.

If the incident has already been shared to a channel, manually or through a previous AutoShare, the changes will instead be sent as an AutoShare update. Even if the changes would trigger multiple shares, incidents are only shared to a channel once per update.

Starting on October 19th, Improved AutoShare will be gradually pushed out to all customers over the next 5 weeks.

To learn more about using AutoShare, see the Sharing documentation here!