ServiceNow CMDB

ServiceNow's CMDB keeps an up-to-date record of assets in your IT environment and your configuration data. This integration allows you to enrich alerts coming into BigPanda with real-time information from your ServiceNow CMDB.

Supported Versions:
Orlando, New York, Madrid, London, Kingston, Jakarta, Istanbul, Helsinki, Geneva, Fuji

Type:
API

Key Features

  • Enriches alerts in BigPanda with information from your ServiceNow CMDB.
  • Automatically detects enrichment schema from your ServiceNow data.
  • Automatically creates and manages Enrichments in BigPanda.
  • Easily send new tables or views from your ServiceNow CMDB to BigPanda.
  • Uses a native ServiceNow app to accelerate and simplify the setup process.

How it Works

The BigPanda ServiceNow CMDB integration works by configuring a scheduled job in your ServiceNow instance which calls a Script Includes when executed, passing along your configuration details. The Script Includes then collects all rows from the specified tables and views and sends them to the BigPanda ServiceNow CMDB integration endpoint. There the data is processed and transformed into a BigPanda enrichment which is automatically uploaded to BigPanda and immediately starts enriching your incoming alerts with topology information from your ServiceNow CMDB.

Upgrading the Integration

For BigPanda customers that are already using the prior version of the integration, you must upgrade the integration to use these features.

  1. Go to the ServiceNow App Store and download the latest version of the BigPanda app.
  2. If you want to use the incident updates feature or the alert detail list, contact BigPanda support. The BigPanda support team will enable it for you.

Installing the Integration

Install the BigPanda ServiceNow App

From the ServiceNow store, install the BigPanda ServiceNow App. https://store.servicenow.com/$appstore.do#!/store/application/d9767d970f4b3100823d4cace1050e69

Configure the BigPanda ServiceNow App

  1. Open the home page of your ServiceNow instance.
  2. From the navigator, locate the BigPanda application.
  3. Open the CMDB page under the BigPanda application.
  4. Check the Active checkbox to enable the CMDB module in the app.
  5. Configure the schedule on which you would like to send your updated CMDB information.

Note: It can take a while for the CMDB process to run, particularly for large tables / views. Please ensure you're not sending the data too frequently, we suggest limiting to a couple times per day.

  1. In the script, edit the tablesAndViews object to specify which tables and views you would like to send to BigPanda. Note: You can provide more than one table / view.
  2. In the script, edit the opts object setting apiToken to your BigPanda bearer token.
  3. Click Update to save your changes and start sending CMDB data from ServiceNow to BigPanda.

Uninstalling the Integration

To Deactivate the ServiceNow CMDB Integration Without Uninstalling the BigPanda ServiceNow App

  1. Open the home page of your ServiceNow instance.
  2. From the navigator, locate the BigPanda application.
  3. Open the CMDB page under the BigPanda application.
  4. Uncheck the Active checkbox to disable the CMDB module in the app.

To Uninstall the entire BigPanda ServiceNow App

Uninstall the BigPanda ServiceNow App directly from ServiceNow.

Updated 5 months ago

ServiceNow CMDB


ServiceNow's CMDB keeps an up-to-date record of assets in your IT environment and your configuration data. This integration allows you to enrich alerts coming into BigPanda with real-time information from your ServiceNow CMDB.

Suggested Edits are limited on API Reference Pages

You can only suggest edits to Markdown body content, but not to the API spec.