Providing Feedback
We're always happy to hear from you! You can provide feedback at any time, whether or not you are participating in a current Beta program. Contact us via our standard support channels.
Joining a Beta Program
Access to a feature that is in Beta release is limited to users who are part of the Beta program for it. Generally, Beta means the feature is functioning, and development is focused on bugs, UI polish, and stability. Features may have additional limitations while in Beta release and are not meant for production use. Expect that the feature may change and data may be reset before the final release.
If you are interested in testing a feature that is currently in Beta release, please contact us via our standard support channels.
Current Beta Feature Docs
Incidents API — Use the Incidents API to retrieve incident data or update an existing incident.
BigPanda Dashboard — The BigPanda dashboard provides a real-time overview of your operational health metrics in a consolidated view. It's ideal for NOC displays, which need to stay up-to-date with the latest status. You can configure the dashboard to meet your business needs. Open it by clicking the Dashboard tab at the top of the screen.
Notifications Webhook — The Notifications webhook lets you share incidents with another application or service programmatically via a callback URL. Configure webhooks to build custom integrations with messaging, ticketing, or other collaboration systems.
Enrichments API — Enrichment is the process of adding contextual information to alerts in BigPanda. Use the Enrichments API to define custom tags that help users understand incidents more quickly and enrich BigPanda functionality, including correlation patterns and maintenance plans.
Assigning Incidents — Assigning an incident identifies an owner who is responsible for seeing it through to resolution. To help manage the day-to-day workflow of your Ops teams, you can assign incidents to team members and use searches to get information about current assignments, such as all the incidents assigned to you or all the unassigned incidents.
Microsoft System Center Operations Manager (SCOM) — Microsoft System Center Operations Manager (SCOM) is a cross-platform data center management system for operating systems and hypervisors. Install this integration to correlate SCOM alerts into high-level incidents in BigPanda for better visibility and quicker remediation of production issues.
Defining Correlation Patterns — You can define and manage the correlation patterns that determine how alerts from an integrated monitoring source are clustered into BigPanda incidents. Use custom patterns to optimize alert correlation based on the structure and processes of your company's production infrastructure.
Defining Custom Tags — You can define custom tags that help users understand incidents more quickly and enrich BigPanda functionality. For example, based on naming conventions in your company's monitoring data, you can create custom tags to correlate alerts by cluster or to add runbook URLs for alert remediation.
Plans API — Maintenance Plans allow for the suppression of events. Use the Maintenance Plans API to define time windows that parallel infrastructure changes of respective monitored services.